Senior UPS Technician / Lead UPS Service Technician

Description

• Coordinate work schedules, resource allocation, and project timelines for multiple concurrent installations and service calls
• Develop, implement, and optimize preventive maintenance schedules for all UPS equipment to maximize uptime and extend equipment life
• Work in industrial environments including data centers, hospitals, manufacturing facilities
• Lifting and carrying heavy objects, up to 75lbs, will be required.
• Moving about on hands and knees or hands and feet to enter restricted spaces.
• Conduct system performance testing, battery assessments, and power quality analysis
• Ensure proper documentation and handover procedures for all installations
• Ascending or descending ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms.
• Design and conduct comprehensive training programs on UPS technology, safety procedures, and industry best practices
• Ensure strict compliance with NEC, local electrical codes, OSHA safety standards, and manufacturer specifications
• Supervise, mentor, and develop a team of UPS technicians and electrical specialists
• Perform comprehensive load analysis and capacity planning for power infrastructure upgrades and expansions
• Travel to various customer sites within assigned territory
• Diagnose and troubleshoot complex power system issues, coordinating emergency repairs to minimize downtime
• Entering text or data into a computer or other machine by means of a keyboard.
• Primarily field-based work at customer facilities
• Foster a culture of safety, continuous improvement, and technical excellence
• Lead installation, commissioning, and maintenance of UPS systems from 8kW to 1MW capacity across various industrial and commercial applications
• Frequently work near moving mechanical parts
• Maintain detailed service documentation, test reports, and equipment histories
• Review, approve, and quality-check all technical work performed by team members
• Manage performance evaluations, career development plans, and skills assessments for direct reports

Requirements

• Strong knowledge of power electronics, battery systems, and electrical distribution
• Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to pedals, buttons, levers, and cranks.
• Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
• Understanding of facility electrical systems, grounding, and power quality issues
• Experience with HVAC systems supporting critical power environments preferred
• High School Diploma required; Associate degree in Electrical Technology, Electronics, or related technical field preferred
• Must be able to pass a Department of Transportation physical examination.
• Clarity of vision (i.e., working with small objects or reading small print), including use of computers.
• UPS manufacturer certifications (APC, Eaton, Schneider Electric, etc.) highly desirable
• Seizing, holding, grasping, turning, or otherwise working with hand(s).
• Valid driver's license and ability to travel to customer sites
• Electrical license or certification preferred (varies by state)
• Sometimes moving about on hands and knees or hands and feet to enter confined spaces.
• Criminal background check and pre-employment drug screen are required.
• The technician may be required to work in various weather conditions (heat, rain, snow, high humidity, etc.)
• Minimum 5-7 years of hands-on experience with UPS systems installation and maintenance
• Experience with static transfer switches, power distribution units, and monitoring systems
• Occasional after-hours and emergency call-out availability required
• Proven experience with both single-phase and three-phase UPS systems (8kW to 1MW range)
• Exposure to electrical hazards requiring strict adherence to safety protocols
• Proficiency in using electrical test equipment (multimeters, oscilloscopes, power analyzers)

Benefits

• Company-paid Life Insurance ($75,000)
• Health Savings Account (HSA)
• Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
• 401(k) retirement savings plan with company matching
• Up to 9 paid company holidays
• Company-paid Short-term and Long-term Disability Insurance
• Competitive pay depending on previous experience and current certifications. Overtime is also a factor and is paid at 1.5 X base. We are a performance based company and pay will ultimately reflect the employee’s productivity and overall performance.
• Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
• This is a remote position and will require the employee to work from home.
• Flexible Spending Accounts (FSA)
• Paid sick time

Training + Development

Interview process

Visa Sponsorship

Security clearance