FM Delivery Lead (Soft Services)

Description

• Manage and be directly responsible for the Soft FM Services contracts.
• Support the preparation of monthly reports including safety performance, performance against SLAs, performance against KPIs, financial reporting, project forecasting and forward planning.
• Ensure early intervention to avoid any escalation of issues affecting service delivery by working in the spirit of a 'one team approach'
• Ensure CAD drawings and specific delivery information is maintained
• Anticipate and resolve any issues arising with the FM contractors' package of works and services, identifying risks and facilitating their resolution or escalate to Senior FM Delivery Lead.
• Be accountable for ensuring all statutory, regulatory and site controls are complied with.
• Monitor and manage stock levels including procurement of office and welfare furniture, fittings and equipment.

This includes planning and oversight of all aspects of the Soft FM Service which supports the project: Housekeeping, FM Helpdesk, Fleet Management, Locker Management, Welfare & Office planning and other services as requested to support HPC and its contractors. The services will be provided at HPC as well as other office and ancillary buildings on various other associated developments. This role reports to the Senior FM Delivery Lead.

• Develop and implement plans to ensure service delivery meets or exceeds the expectations and project work schedule
• Develop and implement plans to ensure service delivery meets or exceeds the expectations and project work schedule - includes collection of forecasting information on workforce requirements
• Form effective relationships with their service contract partner and champion clarity, respect, positivity, humility and integrity.

The role holder will be responsible for developing, reviewing and amending policies and procedures that underpin strategy within their work area, and may also be called upon to help prepare detailed specifications, in support of the procurement process. Detailed and specific reports will be required from time to time to demonstrate compliance and ongoing improvements. As the project moves forward adapting to this is pivotal.

The role holder will be responsible for the day-to-day delivery of Soft FM Services at the HPC construction site and its Associated Developments.

• Ensure the contract partners team are fully competent to perform their assigned roles - and that any shortfalls are reported to the Service Manager without delay
• Manage day to day the provision of a critical site support service to the construction workforce.

Requirements

• Must be willing to work with our local supply chain partners in a cooperative way.
• Experience of working in a high security environment.
• Recognised and certificated 'Behavioural Safety Programme'.

o environmental management

• Experience of working with and developing budgets.
• Recent and relevant In-depth knowledge and experience of workplace organisation along with Soft Service Delivery
• Recent IOSH accreditation [or equivalent].
• Must be confident in own abilities and be able to deliver in a dynamic environment.
• Willingness to learn from both successes and failures.
• Excellent communication skills and able to strike up effective working relationships.
• Proven experience within a large project environment.
• Degree Level or Equivalent Qualification in a relevant subject
• Management [or leadership] experience in a service lead environment.
• Be flexible and able to carry out infrequent checks covering the shift pattern that the contractor works to.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance