Adhesives Applications Group Manager Job

Description

• Coordinate with Product Development and Marketing to assist with qualification and scale up of new products
• Organize and prioritize Technical Service team’s activities, maximizing lab resources to achieve project goals and customer requirements
• Maintain Technical Service labs safety, environmental compliance, and pilot plant safe practices. Lead and implement safety initiatives for the labs
• Market Intelligence on Technical trends observed at our accounts: Be the voice of customer (technical team) within Bostik organization. Also identify and articulate changing product requirements, trends and future product design considerations due to changing EH&S requirements
• Support Account Managers to maintain customer base and grow the business
• Recruit, retain, and develop talent within the PSA technical service organization.
• Support new product development and commercialization
• Provide product line or market presentations to customers as required
• Ensure cross-functional collaboration between Technical Service and other functions
• Practice safe work habits in accordance with OSHA, EPA guidelines and Bostik specific EHS expectations
• Executes technical service strategies that support business strategy and drive business growth. Aligned with sales team on maintaining current business and closing new opportunities
• Support customers with product recommendations, customer seminars and training. Lead troubleshooting and complaint resolution initiatives. Lead field trials with current and new products
• Lead the PSA Technical Service Team and be liaison with Sales, PLM, R&D, CS, and Marketing and Manufacturing
• Serve as the lead in communication of current project status at accounts. Overall responsibility for the lab work performed for all customer projects.
• Planning and Preparation: Effectively plan for customer interactions including agenda setting, clear objectives, and pre-work
• Assist sales in making product and processing recommendations. Add value at customers by identifying opportunities to improve quality and increase productivity
• Manage Technical Service Support for several, larger key accounts directly
• Develop and build effective relationships at customers especially with technical counterparts.
• Develop application and end use expertise
• Include the account manager in all formal customer communications
• Track metrics for TS team including new product introductions, lab case workflow and management, personnel goals and objectives and progress towards completion.
• Performance Management: Sets clear expectations and holds team accountable. Uses forward looking KPI’s to improve results. Build development plans for the team
• Collaborates with fellow technical and commercial employees to form a cohesive, global, customer –focused team
• Facilitate progress on Quality incidents and investigations between organizational groups
• Influence strategic R&D programs and feed customer requirements for new product development into R&D programs
• Build and leverage technical service team expertise to demonstrate value to the customer and competitor differentiation

Requirements

• Exceptional interpersonal, communication, listening, organizational, and presentation skills
• Adept at presenting to large groups that delivers a concise and clear message to the audience
• Experience in the acrylic and/or hot melt PSA market strongly preferred
• Strong computer skills (Microsoft environment, Salesforce.com)
• 3+ yearrs managing and developing a sales or technical team strongly preferred
• Ability to work in a self-directed, hands-on environment
• 6 direct reports (5 Technical Sales Representatives and one Technician)
• Bachelor’s degree required, B.S. in technical field preferred, advanced degree a plus
• 5+ years of progressive experience in B2B customer facing roles
• Ability to travel up to 30 % of the time
• Coaching for Results: Skilled at providing guidance on building on strengths, addressing weaknesses, and developing their capabilities. Able to manage discussions with sensitivity and translating development needs into action. Cultivates talent in the organization
• Technical Strategy and Execution: Ability to define roadmap for growing the business that supports the strategy. Create actionable goals and objective for team to support growth
• Strong interaction with Leadership, Global Market Managers and National Sales Managers
• Track record of proven success

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance