Operations Manager – Baldwin Hills Crenshaw Plaza

Description

As the Operations Manager at Baldwin Hills Crenshaw Plaza, you will support the General Manager in overseeing all aspects of property operations to enhance asset value and performance. You will ensure the effective management of building systems, contracted services, construction activities, preventative maintenance programs, and safety procedures to maintain a high standard of operational excellence.

• Assist in the preparation of monthly and quarterly ownership reports.
• Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations, and pass the compliance portion of the operations audit.
• Implement preventive, ongoing, and anticipated maintenance/repair programs.
• Perform any other duties as required from time to time to operate a Regional Shopping Center successfully.
• Manage tenant construction by working with tenant coordinators, contractors, and tenants.
• Select contracted services by developing scopes of work, requesting bids, monitoring performance per scopes of work, and contractual agreements.
• Ensure compliance with local codes and regulations.
• Manage capital projects in a timely, cost-effective manner at budgeted levels.
• Purchase building and maintenance supplies, machinery, and equipment.
• Assist the general manager with forecasting operational and capital expenses.
• Review public safety reports to monitor incidents, identify trends, verify accuracy, and develop preventive programs as necessary.
• Coordinate the operational aspects of the property in a manner that protects, maintains, and improves the value of the owner’s asset within the context of the Management Agreement, Loan Documents, REA, and leases.
• Develop Plans of Action for Capital Projects and manage the process to complete these Capital Projects.
• Develop multi-year capital project plans and manage the process to complete the capital projects.
• Monitor performance of in-house and contracted services and take necessary action to assure in-house performance and contracted services (security, landscaping, janitorial, etc.) are performing up to our maximum standards.
• Develop and manage the operational expenses at budgeted levels.
• Process and track all insurance claims to ensure proper follow-up and mitigation.
• Manage maintenance team through effective communication, supervision, training, and scheduling to ensure tasks are completed on time and within budget.

Requirements

Qualified applicants with arrest or conviction records will be considered for employment with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

• Solid knowledge of construction practices, safety protocols, and operational procedures is essential to maintaining the property’s value and long-term success.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Experience with shopping mall property management is a plus.
• Knowledge of accounts payable processes.
• Accurate budget preparation with emphasis on minimizing expenses by efficient use of workforce and materials.
• 3+ years of administrative and/or customer service experience in a corporate setting.
• Knowledge of computer programs (Excel, Word, PowerPoint).
• Associate's degree required; Bachelor's degree is preferred.

Benefits

• Well-being and work-life balance: Paid time off and holidays
• Flexible financial options: Health savings and flexible spending accounts offered
• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life and disability insurance for added protection

Training + Development

Interview process

Visa Sponsorship

Security clearance