Description

We are hiring a Workplace Coordinator for our Cincinnati office to provide comprehensive facilities management services, high‑quality customer support, and technical assistance to all office users. The role involves following Facilities Management procedures, maintaining office operations, and supporting the Regional Workplace Operations Manager.

The Coordinator works as part of a team to deliver reception services, manage communications, respond to client inquiries, and uphold Workplace Operations procedures in line with corporate policies. They handle day‑to‑day operational issues, maintain supplies and equipment, coordinate preventive maintenance, and ensure compliance with health, safety, and environmental standards.

Key responsibilities also include managing the office overhead budget, ordering and stocking supplies, troubleshooting AV and workplace equipment, liaising with property management, and supporting virtual Workplace Ops for other regional offices. Additional duties cover catering coordination, conference‑room scheduling, file archiving, and assisting with office moves and vendor coordination.

• Provide facilities management services, including reception and customer support.
• Answer phone calls, greet guests, and distribute communications and mail.
• Respond to in‑person, email, and phone inquiries with effective service.
• Own and improve Workplace Operations procedures while ensuring corporate compliance.
• Resolve daily office operational issues and escalate when necessary.
• Maintain office and breakroom supplies inventory, place orders, and verify receipt.
• Coordinate preventive maintenance and troubleshoot workplace and AV equipment.
• Liaise with Property Management, manage access badges, and address suite issues.
• Use FM tools such as helpdesk, document management, and booking systems for accurate records.
• Manage office overhead budget, explain variances, and collaborate on budget reviews.
• Process new‑hire computer peripheral orders and complete verification documentation.
• Provide virtual Workplace Ops support to other regional offices.
• Coordinate catering, set‑up/tear‑down for meetings and events, and manage conference‑room schedules.
• Maintain onsite and offsite file archiving (Iron Mountain) and support office moves.

Requirements

Candidates should have 2–4 years of facilities management, administrative or customer service experience, an associate degree or equivalent, and strong Microsoft Office, interpersonal, and basic financial skills. Preferred qualifications include a notary certification, the ability to handle confidential information, and a proactive, detail‑oriented work style with minimal supervision.

• 2–4 years of facilities management, administrative or customer service experience.
• Associate degree or equivalent work experience; notary certification preferred.
• Strong Microsoft Office (Teams, Word, Excel, PowerPoint) and interpersonal skills.
• Basic financial skills for budgeting and invoice handling.
• Ability to handle confidentiality, rapidly changing priorities, and last‑minute deadlines.
• Detail‑oriented, dependable, proactive, with minimal supervision required.
• Potential travel required; position does not manage others.

Benefits

Benefits include medical, dental and vision coverage, an EAP, 401(k), disability and life insurance, paid parental leave, a reward and recognition program, optional wellbeing, adoption assistance, and tuition reimbursement. Employees receive nine paid holidays, 15 days of PTO per year, and a salary range of $22‑$25 per hour.

• Medical, dental, and vision insurance; EAP; 401(k) plan; disability and life insurance.
• Paid parental leave, reward & recognition program, optional wellbeing benefits, adoption assistance, tuition reimbursement.
• Nine paid holidays and 15 days of PTO annually.
• Salary range $22–$25 per hour.

Training + Development

Interview process

Visa Sponsorship

Security clearance