Voyage Data Coordinator

Description

• Troubleshooting issue on ENC and ECDIS support .
• Verify and/or provide customers license for voyage data/information upon request - Provide sales team with assistance in quotations upon request.
• Organize and aggregate voyage data before releasing it to Customer.
• Supporting customers on ENC and Publications issues on our FOS and ECDIS systems.
• Troubleshooting with customers on issue related to Voyage Data and software
• Receive incoming calls from customers/end-users for support .
• Informing the Sales coordinator upon receiving new information or any change requested by the customer
• Route optimization and verification of fair usage policy for charts and publication requests for vessel under Flat Fee contacts
• Provide weekly digital data updates and new editions upon vessel request

Requirements

• Problem solving & decision-making skills
• Professional skills
• Presentation skills
• Teamwork skills
• Experience in working ADMIRALTY distributor as ENC and Publication support will be preferred.
• Follow Quality Management system requirements must comply with all the requirements of all internal regulatory documents of the company.
• Report writing and analysing skills
• Any graduate with minimum 2 years of relevant experience
• Workplace ICT equipment & applications
• Communication skills
• Case registration and allocation in CRM.
• Experience in customer support/service coordination is a must

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance