Customer Experience Specialist

Description

• Communicate the outcome to clients in a clear and professional manner.
• Handle customer record requests with care and accuracy.
• Maintain and update customer records in the system, ensuring all information is accurate and current.
• Preserve The Entrepreneurial Spirit
• Provide clients with updates on the status of their claims and address any questions or concerns.
• Respond to inbound calls, chat inquiries, and emails in a professional and timely manner.
• Address client questions, concerns, and requests promptly while providing a high level of customer service.
• Assist with other customer service-related functions as directed by management.
• Review and process claims submitted by clients, ensuring accurate documentation and timely resolution.
• Collaborate with relevant departments to ensure claims are processed efficiently.
• Quickly assess and resolve client issues in a positive and proactive manner.
• Escalate issues to higher management as needed when further support is required.
• Perform various administrative tasks, including data entry and filing, as needed.
• Review and process trade applications submitted by clients.
• Ensure that each client interaction results in a satisfactory outcome, using sound judgment and problem-solving skills.
• Ensure all applications meet company guidelines and accurately process the approval or denial of submissions.

Requirements

• Exceptional problem-solving abilities and the ability to think on your feet.
• Maintain a positive, friendly, and helpful demeanor when communicating with clients.
• Proficiency in using customer service software, Microsoft Office, and CRM systems.
• Detail-oriented and able to manage multiple tasks simultaneously.
• Ability to remain calm and professional in high-pressure situations.
• Practice Adaptability
• Previous customer service experience preferred.
• Highly organized with strong time-management skills.
• Ability to work well independently and as part of a team.
• Strong verbal and written communication skills.
• Quick thinker with a positive attitude and solution-oriented mindset.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance