Senior Manager - Advanced Technical Support- PP at Schneider Electric in Gurgaon, Haryana, India | Kablio

Role

Description

knowledgebase

technical support

root cause

poc execution

training delivery

incident management

Assure the treatment of customer technical support incidents in BFO (Salesforce-based CRM platform), and follow the cases to their complete resolution, with the help, if needed, from other services of the activity like R&D, Quality, and Marketing.

Assist all our customers in reaching higher profit by making the best use of SE technology. Deliver technical support and services at Advanced level in Power Products. Be a trusted advisor, provide prompt and trusted resolutions during pre-sales and after-sales cycle time of applying Schneider Electric product and solutions to the customer’s project.

Creating and managing knowledgebase on validated solutions in SE repository
End to end resolution of the technical requests from customer on pre-sales (product selection, application information) and post-sales (Troubleshooting, Application assistance, Product installation, technical characteristics, technical complaints .. etc) within fixed timeframe.
Root Cause Analysis preparation for issues reported.
Executing POC’s along with Sales & Marketing Team.
Enhancing knowledgebase of SE with Text & Video Faq’s
Understand, evaluate, and reproduce received technical queries in laboratory to determine the root causes of the problem and convey the validated solution to customer.
Prepare and provide technical trainings to different stakeholders , Primary Technical Teams & End Customers

Requirements

schneider electric

emc

power products

electrical engineering

problem solving

technical support

Advanced Technical Support Engineer

BE /BTech

You must submit an online application to be considered for any position with us. This position will be posted until filled.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage.
Understanding of EMC, Groundings, Power System network will be an advantage
Onsite intervention for solving critical issues.
Minimum 4-7 years of hands on experience on Projects, Services, Installation and commissioning of Power products (Circuit breakers- ACB, MCCB, MCB, RCCB, MPCB, contactors, overload/overcurrent relays, TeSys T, TeSys U, Power factor correction relays, Active harmonic filters, Blokset, insulation monitoring devices, operation theatre panel .. etc)
Bachelor degree in Electrical/Electronic/Instrumentation Engineering
Excellent communication skills (Oral & Written) and ability to interact with global customers.
TEX Validation
Excellent problem solving and data analytical approach.

Benefits

€36 billion global revenue+13% organic growth150 000+ employees in 100+ countries#1 on the Global 100 World’s most sustainable corporations

Working Days - 5

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

€38 billion

Annual Revenue

Generated through a blend of hardware, software, and services across electrification, automation, and IoT.

Evolved from a steel and armaments business into a leading digital energy solutions provider.
Pioneered programmable logic controllers and circuit breakers, growing through iconic acquisitions like Square D and APC.
Typical projects include intelligent buildings, smart factories, resilient infrastructure, and future-proof data centres without specific numerical data.
Its EcoStruxure platform delivers AI-enabled digital twins and lifecycle management.
Expertise spans electrification, automation, digitization, smart industries, buildings, and data centre cooling.
Unusual ventures include offshore cruise-ship charging systems and innovative tax-credit swaps to fund solar projects.

Culture + Values

“Strong values, team spirit, and local autonomy within a global framework.”
Emphasis on management based on strong values, team spirit, and local autonomy.
Encouragement to go “beyond comfort zones” and understand on-the-ground realities.

Environment + Sustainability

71% Reduction

Emissions Cut

Achieved a 71% reduction in Scopes 1 & 2 emissions between 2017 and 2023, from 699,079 tCO₂e to 202,232 tCO₂e.

800Mt CO₂ Avoided

Customer Savings

Aims to help customers save or avoid 800 million metric tons of CO₂ by 2025 through EcoStruxure solutions.

50% Supplier Reduction

Operational Carbon

Seeks to reduce operational carbon emissions by 50% in top 1,000 suppliers by 2025, with 27% achieved by end-2023.

90% Renewables Target

Electricity by 2025

Committed to 90% renewable electricity by 2025, aiming for 100% by 2030; reported approximately 85% self-reported renewables in 2022.

Joined RE100: aiming for 90% renewable electricity by 2025, 100% by 2030; reported ~85% self-reported renewables in 2022.
Committed to a 25% absolute reduction in value-chain emissions by 2030 (from 2021 baseline), alongside a 90% reduction in operations by 2030.

Inclusion & Diversity

50% Women

Leadership Parity

Target to achieve gender parity with 50% women in top leadership roles by a specified year.

X% Exec

Women in Leadership

Percentage of women occupying executive positions in the latest reporting year.

Y% STEM

STEM Representation Target

Target to increase women's representation in STEM roles to Y% by year Z.

Launched programs to ensure equitable recruitment, career progression, and pay across genders.
Implemented gender pay equity audits with measurable adjustments made to close identified gaps.

Articles

Careers at Schneider Electric

Sustainability Initiatives

Schneider Electric Projects

Schneider Electric LinkedIn

Role

Description

knowledgebase

technical support

root cause

poc execution

training delivery

incident management

Creating and managing knowledgebase on validated solutions in SE repository
End to end resolution of the technical requests from customer on pre-sales (product selection, application information) and post-sales (Troubleshooting, Application assistance, Product installation, technical characteristics, technical complaints .. etc) within fixed timeframe.
Root Cause Analysis preparation for issues reported.
Executing POC’s along with Sales & Marketing Team.
Enhancing knowledgebase of SE with Text & Video Faq’s
Understand, evaluate, and reproduce received technical queries in laboratory to determine the root causes of the problem and convey the validated solution to customer.
Prepare and provide technical trainings to different stakeholders , Primary Technical Teams & End Customers

Requirements

schneider electric

emc

power products

electrical engineering

problem solving

technical support

Advanced Technical Support Engineer

BE /BTech

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage.
Understanding of EMC, Groundings, Power System network will be an advantage
Onsite intervention for solving critical issues.
Minimum 4-7 years of hands on experience on Projects, Services, Installation and commissioning of Power products (Circuit breakers- ACB, MCCB, MCB, RCCB, MPCB, contactors, overload/overcurrent relays, TeSys T, TeSys U, Power factor correction relays, Active harmonic filters, Blokset, insulation monitoring devices, operation theatre panel .. etc)
Bachelor degree in Electrical/Electronic/Instrumentation Engineering
Excellent communication skills (Oral & Written) and ability to interact with global customers.
TEX Validation
Excellent problem solving and data analytical approach.

Benefits

€36 billion global revenue+13% organic growth150 000+ employees in 100+ countries#1 on the Global 100 World’s most sustainable corporations

Working Days - 5

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

€38 billion

Annual Revenue

Generated through a blend of hardware, software, and services across electrification, automation, and IoT.

Evolved from a steel and armaments business into a leading digital energy solutions provider.
Pioneered programmable logic controllers and circuit breakers, growing through iconic acquisitions like Square D and APC.
Typical projects include intelligent buildings, smart factories, resilient infrastructure, and future-proof data centres without specific numerical data.
Its EcoStruxure platform delivers AI-enabled digital twins and lifecycle management.
Expertise spans electrification, automation, digitization, smart industries, buildings, and data centre cooling.
Unusual ventures include offshore cruise-ship charging systems and innovative tax-credit swaps to fund solar projects.

Culture + Values

“Strong values, team spirit, and local autonomy within a global framework.”
Emphasis on management based on strong values, team spirit, and local autonomy.
Encouragement to go “beyond comfort zones” and understand on-the-ground realities.

Environment + Sustainability

71% Reduction

Emissions Cut

Achieved a 71% reduction in Scopes 1 & 2 emissions between 2017 and 2023, from 699,079 tCO₂e to 202,232 tCO₂e.

800Mt CO₂ Avoided

Customer Savings

Aims to help customers save or avoid 800 million metric tons of CO₂ by 2025 through EcoStruxure solutions.

50% Supplier Reduction

Operational Carbon

Seeks to reduce operational carbon emissions by 50% in top 1,000 suppliers by 2025, with 27% achieved by end-2023.

90% Renewables Target

Electricity by 2025

Committed to 90% renewable electricity by 2025, aiming for 100% by 2030; reported approximately 85% self-reported renewables in 2022.

Joined RE100: aiming for 90% renewable electricity by 2025, 100% by 2030; reported ~85% self-reported renewables in 2022.
Committed to a 25% absolute reduction in value-chain emissions by 2030 (from 2021 baseline), alongside a 90% reduction in operations by 2030.

Inclusion & Diversity

50% Women

Leadership Parity

Target to achieve gender parity with 50% women in top leadership roles by a specified year.

X% Exec

Women in Leadership

Percentage of women occupying executive positions in the latest reporting year.

Y% STEM

STEM Representation Target

Target to increase women's representation in STEM roles to Y% by year Z.

Launched programs to ensure equitable recruitment, career progression, and pay across genders.
Implemented gender pay equity audits with measurable adjustments made to close identified gaps.

Articles

Careers at Schneider Electric

Sustainability Initiatives

Schneider Electric Projects

Schneider Electric LinkedIn