Ticketing Agent

Description

To efficiently manage corporate travel by handling flight bookings and ticket issuance for internal employees, coordinating itinerary changes promptly and accurately, ensuring strict compliance with company travel policies while optimizing cost efficiency, and delivering exceptional support and guidance for all travel-related needs.

• Ensure all travel arrangements align with company policy, cost limits, and preferred vendors.
• Handle all aspects of employee travel arrangements, including flights, accommodations, ground transportation, and any necessary travel documentation.
• Provide accurate fare quotes and route options based on traveler needs.
• Work closely with finance and admin teams to manage invoicing, reconciliations, and documentation.
• On site Surface Preparation – ice blasting, coating and curing of Compressor parts (blades/vanes) with Aluminum Chromate coatings
• Coordinate domestic and international flight bookings to employees ensuring accuracy and timely processing.
• Generator robotic inspections, rotor and stator rewinds
• Liaise with airlines and travel vendors to resolve ticketing issues, disputes, or delays.
• Maintain up-to-date travel records and support travel reporting needs.
• Issue, reissue, and cancel tickets through GDS platforms (e.g., Amadeus, Sabre, Galileo) as per employee requests and travel guidelines.
• Offer prompt and professional support to employees via phone, email, or internal ticketing systems.
• Assist employees with inquiries, changes, and cancellations to their reservations, offering solutions and alternatives as required.

Requirements

• Ability to work under pressure and manage urgent travel requests.
• Experience handling high-volume travel bookings.
• High school diploma or equivalent; a degree or certification in Travel & Tourism or related field is preferred.
• Strong organizational skills and attention to detail.
• Flexibility to in shifts and as per roster duty that may fall as night shift, on a weekend or Holidays.
• 0–2 years of experience in travel ticketing, preferably in a corporate or TMC (Travel Management Company) environment.
• Comfort with working across time zones and supporting executives.
• Excellent communication skills and a customer-service mindset.
• Basic understanding of cost-saving techniques in corporate travel.
• Familiarity with at least one GDS (Amadeus, Galileo, Sabre, etc.).

Benefits

• GT / ST and Generator corrective maintenance and repairs on a standby basis

Training + Development

Interview process

Visa Sponsorship

Security clearance