Sr Systems Analyst QE Technology Manager IT Solutions Delivery (Network Management Systems)

Description

• Manage a team to develop and execute comprehensive test plans, strategies, and scripts (both manual and automated) for the OMS programs.
• Maintain documentation of test plans, cases, scripts and results for audit and compliance purposes.
• Provide leadership in adopting TCoE defined standardizations, best practices, tools, templates, Gen AI solutions.
• Anticipate, identify and manage resolutions of critical obstacles, required.
• See through the successful QE process standardization, tools standardization, resource standardization and testing service protocol development and execution of selected projects under the TCOE umbrella.
• Ensure OMS projects adhere to TCoE established standards and best practices.
• Effectively coaches and delivers constructive feedback
• Focus on reducing defects across the selected OMS projects, emphasizing testers' understanding of business operations.
• Coordinate with vendors, developers, business stakeholders to define test requirements and acceptance criteria.
• Build and maintain expert-level knowledge of the Outage Management Systems (OMS) with a specific focus on a Network Management System (NMS) product area.
• Collaborate closely with vendors, developers, business analysts and support teams to reproduce and resolve issues.
• Collaborate with operations and IT teams to validate system performance during planned outages. Upgrades, emergency simulations.
• Support disaster recovery and failover testing to ensure system resilience.
• Foster staff development, recommend technical training, and provide skill-building feedback for junior team members.
• Builds and manages effective teams
• Manage a team of testers/contractors, tracking project metrics, reducing defects, and fostering collaboration between OMS support teams and business units.
• Sit or stand to answer a phone for the duration of the workday
• Serve as a primary TCoE Application / functional lead enhancing testers' business understanding through collaboration with SMEs and business units.
• Oversee testing of integrations with GIS, SCADA, AMI, CC&B and Work Management Systems.
• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Lead Testing activities for OMS applications, including functional, regression, integration, performance and User acceptance testing.
• Develops and delivers effective presentations
• Define and track TCoE testing KPIs, milestones and metrics in close partnership with the team.

Requirements

• Demonstrated written communication skills
• Associate's Degree and 5+ years of working experience in supporting IT application infrastructure of a large user base, focused on Software/Quality engineering.
• Motivated to learn and contribute to initiatives that integrate automation AI capabilities, required.
• Must be comfortable and skilled at selling new processes and techniques. Must be able to communicate designs and give persuasive presentations, required.
• Ability to establish medium and long-term plans and priorities and estimate investment requirements, required.
• Must be flexible and able to work off-hours as required to support deployments, resolve production problems, or respond to corporate emergencies, required.
• Must be able to participate in the Companys emergency management processes and storm plans as required.
• Bachelor's Degree and 4+ years of working experience in supporting IT application infrastructure of a large user base, focused on Software/Quality engineering or
• Experience designing, developing, implementing technologies in one or more domains, e.g., applications or data, preferred.
• Able to act as a coach and mentor for assigned team members with the ability to transfer knowledge to various audiences, required.
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Familiarity of the various development technologies such as web applications, mobile technologies, thick clients etc. required.
• Demonstrated problem solving skills
• Driver's License Required
• Familiarity with N tier architecture and emerging technologies and practices, e.g. Big Data/Analytics, Cloud (SaaS, PaaS), mobile, sensors (Internet of Things), required.
• Ability to stoop, bend, reach, and kneel throughout the workday
• Must be able and willing to travel within Company service territory, as needed.
• Experience leading Projects and teams, required.
• Ability to read small print and symbols
• Working exposure with tools or frameworks that enable AI-assisted testing (for example, AI-based test case generation, defect prediction, or self -healing tests), required.
• Experience with Sprint Planning, Backlog Refinement, Increment Planning, and Retrospectives, required.
• Familiarity with Outage Management Solutions Systems (OMS) or Electric utility domain knowledge, required.
• Ability to learn new technology as required for the job using documentation and other available resources, required.
• Ability to write and Optimize database queries to extract and manipulate data efficiently, preferred.
• Someone with Scrum Certification and Scrum project management, preferred.
• Must be available 24/7, on call, and/or participate in off-hour emergency response activities as required.
• Bachelor's Degree in Information Technology, Computer Science, Engineering, or business-related discipline and 8+ years of working experience in supporting IT application infrastructure of a large user base, focused on Software/Quality engineering.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance