Business System Analyst

Description

• Provides leadership with training, reporting and analysis tools to help drive business decisions along with collaboration from multiple systems.
• Works directly with department heads and employees on SOP’s with regards to systems/best practices
• Facilitate effective internal communication by serving as liaison between management and departments, sharing information on topics of concern and updates.
• Provides and or manages reporting, bridging systems reporting, ad-hoc reporting
• Identify areas where systems may need to be introduced or updated
• Facilitate inter-departmental communication to effectively provide customer support.
• Train employees and managers on company procedures and motivational skills and have daily deposit responsibilities.
• Creates guides and or handbooks for workflow
• Manage all aspects of POS operations, i.e., resource scheduling, customer satisfaction, workforce training and development.
• Ensure the consistency and maintainability of existing and new applications by creating, maintaining and enforcing standards and procedures (including SOPs) for implementing technical solutions.
• Applying technical expertise in the following areas to support of “Front End” hotel systems:
• Ensures that all employee facing systems are set up and utilized to their fullest potential for employee ease of use while maintaining security

Requirements

• Microsoft Windows Server Operating system and networking features.
• Microsoft Suite and resources for efficiencies and collaboration & communication
• 2 years prior experience in similar role required.
• Knowledge of PC software such as MS Windows, MS Office.
• Working knowledge of smart phones required.
• Excellent communication skills, both written and verbal.
• Experience with current hotel operating systems preferred.
• Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.
• College degree in computer science or related preferred.
• Staffing tools

Benefits

• Flexible scheduling
• An employee assistance program.
• Paid time off/sick time
• Group medical, dental, vision, life, and disability benefits.
• Participation in a 401(k) plan with a company match.
• Hotel POS
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement

Training + Development

Interview process

Visa Sponsorship

Security clearance