Senior Manager of Strategic Business Account Management

Description

• Lead Senior Strategic Energy Managers (SEM) and Principal SEMs, in cross-functional efforts related to major programs, energy solutions, and sustainability offerings and initiatives.
• Lead content and delivery mechanisms of internal SRP-developed pricing, energy, and sustainability agreements to major customers to achieve SRP core objectives.
• Develop SEMs as energy experts to interact with national corporate energy teams and to represent SRP in public forums (conferences, etc.).
• Prepare and guide SRP’s executive leadership for negotiating sessions with major customers and stakeholders.
• Lead the SBAT and all associated SEMs on complex, multi-part customer initiatives and negotiations.
• Communicate to the SBAT significant financial, operational, and organizational impacts of SRP's goals and objectives and direct their efforts in contributing towards their accomplishments. Develop and drive financial, operational, and organizational impacts of SRP's strategic goals and objectives to SEMs, leading in their successful understanding and execution with major customers.
• Lead SRP and individual SEMs in canvassing the national utility sector landscape advising SRP decision makers on major customer industry direction.
• Provide strategic customer interpretation and guidance to SRP’s executive leadership. Serving as proactive upward guidance to senior leadership to assist them in creating future strategic initiatives for SRP’s critical large business customers.
• Empower the SBAT to continue achieving “Best-In-Class” industry-leading performance levels with both internal and external customers by developing and enhancing the SEM’s skill set in technical education, inspiration, and proactive engagement strategies. Further advancing SEM’s written and oral communications while ensuring proper documentation of interactions in customer relationship management software.
• Lead development, implementation, negotiations, and execution and for major customer initiatives.
• Works effectively with various SRP organizations towards the resolution of customer problems, issues, and opportunities.
• Manage relationships with peers and business partners to ensure department objectives are met. Effectively listens to and understands business partner’s needs and points of view while at the same time clearly advocates for the larger role of Customer Operations.
• Drive and deliver core energy and sustainability initiatives to SRP’s largest, most strategic customers as well as at national industry forums.

Requirements

• Periodic travel, and the willingness to be available after hours to resolve high profile customer issues or safety concerns.
• Excellent time management and organizational skills, ability to manage multiple SRP priorities and responsibilities at the same time.
• Ability to coach and motivate staff towards achieving corporate, departmental, and individual goals.
• Robust written communication skills with an emphasis on presentation skills to senior leadership.
• Can interpret and communicate SRP’s rules and regulations, price plans, riders, programs, and other pertinent policies.
• Comfortable in an ever-changing environment and SRP-firsts.
• Certified Energy Manager (CEM) from the Association of Energy Engineers (AEE) recommended.
• Knowledgeable and comfortable talking to customers about SRP’s:

Benefits

• Wellness programs (including access to a recreation and fitness facility)
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Tuition assistance for both undergraduate and graduate programs
• Pension Plan (at no cost to the employee)
• Parental leave (up to 4 weeks) and adoption assistance
• Short and long-term disability plans
• 10 Employee Resource Groups for career development, community service, and networking
• Available your first day: Medical, vision, dental, and life insurance
• 401(k) plan with employer matching

Training + Development

Interview process

Visa Sponsorship

Security clearance