Description

• Performs meter change outs, meter inspections. Assists in meter testing, calibration, and repair of meters. Creates or maintains records in accordance with Kentucky Public Service Commission requirements.
• Apply confidentiality to all areas of sensitive employee and customer information.
• Complies with all local traffic laws, regulations, and safe practices while operating any company vehicle.
• Notifies customer of high usage due to possible leak on their service line in accordance with the district’s procedures.
• Works according to safety standards and polices adopted by Warren County Water District, is responsible for his or her own safety, and reports all incidents to his or her supervisor.
• Inspects distribution system daily and issues service orders and work orders on any facilities in need of repair including main line leaks, service line leaks, leaks at the meter, and damaged meter installations.
• Maintains accurate inventory of parts and is responsible for proper accounting of all materials used.
• Keeps general manager advised of any informalities internal or external along with any overall personnel and customer problems or other needs within the organization.
• Inspects assigned tools, vehicles, and protective equipment daily and recommends replacement when necessary. Personally owned tools are also subject to inspection and replacement when necessary.
• Installs, maintains, and troubleshoots AMR/AMI equipment and ensures work is kept on schedule (including branch offices).
• Obtains detailed customer usage data as needed and assists Customer Service Representatives and customers in understanding usage information.
• Edits, updates, and verifies meter reading data for accuracy on a continuous basis in the AMR/AMI system and billing software as required.
• Performs water service connects and disconnects. Collects delinquent water service accounts.

Requirements

• Keeps familiar with Emergency Planning and Community Right-to-Know Act (EPCRA) reporting on hazardous and toxic chemicals, found or used in the work area.
• Must be willing to obtain First Aid/CPR certification upon employment.
• Must possess and maintain a valid driver’s license.
• High school graduate or equivalent.
• One year’s experience in utility service preferred. Advanced education beyond high school may be considered as experience.
• Ability to use various computing devices including Windows, IOS, and Android devices.
• Ability to use Microsoft Office Suite (Word, Excel, and Outlook).
• Must have ability to understand, operate, and troubleshoot automated electronic metering equipment and software.
• Must be able to work a forty-hour week plus any extra time the position demands along with standby duty.
• Ability to use GIS maps and applications for navigation and data collection to efficiently perform job functions.
• Must possess a basic mechanic’s tool set.
• Must reside within one-hour response time of work location.
• Must be able to work through technical or mechanical problems when they occur with guidance.
• Reads meters on designated routes as scheduled.
• Must be able to perform outside work in all weather conditions.
• Must be willing to listen patiently to customers as they inquire and/or express their concerns.
• Excellent verbal and written communication skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance