Product Champion - Crop Production and Harvesting

Description

• Document all technical questions and data to be used for future reference by other Technical Support Specialists
• Delivery to CNH Product Quality, Engineering and Manufacturing to improve reliability and serviceability of CNH products
• Work with Technical Support managers to identify training opportunities for Technical Support Specialists
• Maintain positive and constructive relationships with Engineering and Technical Publications employees
• Provide solutions consistently with CNH objectives, while also being attentive to the cost of repairs
• Coach and train technical support specialists on product changes or technical issues to continuously improve the team's capability and efficiency
• Create additional technical troubleshooting documents in the self-help database
• Serve as subject matter expert for the technical support team by maintaining a deep product knowledge for assigned products
• Answer technical questions from CNH dealers or from CNH Field Service people using personal knowledge, experience, and available reference sources in a timely and urgent manner
• Identify support issues that need field intervention and work with field technical support for review and deployment
• Provide regular feedback of current issues that dealerships are experiencing with CNH equipment

Requirements

• Prior experience using Microsoft Office programs such as Outlook, Word and Excel as part of your daily business activities.
• Minimum two (2) years of experience working in a technical capacity, such as support, training, or engineering, on product line(s) associated with this role.
• Minimum two (2) years' experience working mechanically with agriculture equipment, construction equipment and/or heavy trucks
• Minimum two (2) years of experience working with troubleshooting fluid power and electrical systems, including digital controls.
• Ability to travel up to 10%
• In lieu of a bachelor’s degree will accept an associate’s degree and 5+ years of technical experience with agriculture equipment
• Bachelor's Degree, preferably in Mechanical Engineering, Ag Engineering Technology, Industrial Engineering, Ag Systems Technology, or Engine Technology.

Benefits

• Parental leave
• Tuition reimbursement
• Flexible work arrangements
• Charitable contribution matching and Volunteer Time Off
• Employee Assistance Programs
• Fertility & Family building support
• Savings & Retirement benefits
• Adoption assistance

Training + Development

Interview process

Visa Sponsorship

Security clearance