Facility Services / Account Manager (Partial Work From Home)
23Rd Group
Manage client facility service requests, coordinate vendors, ensure SLA compliance.
9 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Charlotte, NC
Onsite
Company Size
500 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Healthcare
Retail
Financial
Hospitality
Entertainment
Restaurant
Convenience
Commercial
Role
What you would be doing
work order
pricing
dispatch
sla management
service completion
vendor management
- Develop and communicate scopes, quotes, and pricing for new work orders to the client.
- Follow all Company-implemented processes, procedures, and models as it relates to work order management, documentation, follow up, and close out.
- Process client requests for facility services according to established department policies and procedures.
- Partner with our internal accounting department in closing out completed jobs and handling any pricing disputes.
- Ensure good working relationship with all internal departments – accounting, vendor relations, recruitment, and projects.
- Ensure consistent client communication regarding status of projects, proposals, performance times, follow-ups and outside of the box alternative solutions.
- Manage the relationship with the client and all parties involved in the work order life cycle.
- Handle emergency requests and client escalations in a professional, customer-service focused manner.
- Provide effective and proactive communication with assigned clients and associated service locations to ensure expectations and requirements are met throughout the life cycle of the work order. Ensure all work is completed within the client's service level agreements.
- Confirm satisfactory completion of service calls on behalf of the client and the Company.
- Proactively and consistently communicate with clients regarding work order status and updates, quotes and pricing, and addressing any issues that arise.
- Coordinate and manage all communication with contracted technicians relating to the work order – including dispatch, scheduling, scope expectations, and completion status.
- Create, maintain, and manage strong professional relationships with vendors and technicians servicing our clients.
What you bring
excel
account management
customer service
negotiation
communication
business acumen
- Excellent PC skills (Excel, Word, PowerPoint, Internet)
- 2 to 4 years of account management and/or customer-service focused experience in a logistics, facilities maintenance, facilities management, general trade, or similar type of work environment.
- Well-developed time management and organizational skills. Excels at coordination and communication, creative problem solving, time management, organization, and a client-focused service mentality.
- Demonstrated ability to negotiate with technicians and subcontractors, while still maintaining an effective working relationship.
- Strong verbal and written communication skills, required.
- High level of business acumen - professional business writing and communication skills, flexible and adaptable to change, and maintains an entrepreneurial mindset.
- Thrives in a customer-service oriented environment.
- Experience in managing high-volume accounts in a fast-paced environment. Comfortable with processing a large volume of communication (phone calls, emails) and inputting that data into a management system.
- Ability to grow within one of Inc. 5000’s fastest growing private companies.
- Opportunity to gain national account management exposure through the clients we serve.
- Partially remote role after completed training.
- Competitive compensation plan that includes medical, dental, and vision benefits, 401k plan with matching contribution, paid time off, and paid holidays.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Founded with a mission to provide innovative solutions in project and programme management.
- Specializes in managing large-scale and complex projects across multiple industries.
- Offers a comprehensive range of services from early-stage advisory to full delivery.
- Known for delivering high-impact, high-value projects on time and within budget.
- Has a global presence, supporting projects in diverse sectors such as infrastructure, energy, and commercial development.
- Noteworthy for its ability to navigate complex regulatory environments and diverse project landscapes.
- Delivers projects in some of the most challenging and high-demand markets around the world.
- We adhere to the highest ethical standards in everything we do.
- We work together to achieve outstanding results.
- We strive for excellence and continuously improve our skills.
- We embrace creativity and seek out new ways to solve problems.
- We take responsibility for our actions and decisions.
2030
Net Zero Target
Aiming to achieve net-zero carbon emissions by 2030, emphasizing a significant commitment to combating climate change.
- Implementing energy-saving technologies across operations.
- Reducing overall carbon footprint through sustainable practices.
- Focused on minimizing waste and increasing recycling initiatives.
- Prioritize sustainable materials and ethical supply chain practices.
- Gender Representation: Aiming for a balanced representation of men and women across all levels.
- Inclusive Leadership: Strong commitment to cultivating diverse leadership teams.
- Equitable Opportunities: Ensuring equal access to career advancement and training for all employees.
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