Business Intelligence Manager

Description

Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

The Business Intelligence Team is accountable for the management, development and execution of the Business Intelligence (BI) & Revenue Assurance Program, Annual Rate Increases, operations dashboards, and reporting, and overall Gross Margin (GM) Integrity.

• Provide monthly management insight for performance opportunities, including variance analysis to help identify resource allocation and efficiency opportunities
• Develop and champion issues across organization by engaging key stakeholders on activity and requirements necessary to drive team maximization
• Lead BI team developing and manage production reporting and monthly KPI/MBR
• Accountable for formal presentations and communications to all levels of the organization E.g. Monthly Business Reports and requests for investments in organization, accountable for full business case, request for approval and all presentations
• Effectively collaborate with stakeholders to develop insights and recommendations to enable strategic discussions among leadership.
• Work with all departmental owners to implement and ensure controls are in place to support all teams including client success, billing, field and sales
• Oversees the analyses and audits of data to ensure integrity throughout the meter data management processes and resolves issues using appropriate resolution methods.
• Plans, develops and approves all operational policies in all functional areas, with standard operating procedures, and quality management systems for revenue assurance;
• Inspires and builds leaders, sets an environment that leads to success incorporating a Continuous improvement and Customer-centric focus supplemented with a sense of urgency
• Conduct deep dive business intelligence analysis into operational areas within Operations to provide analysis and insight on the interplay between the various key performance indicators (e.g., workforce performance & management, Revenue Assurance, productivity, cost and quality drivers).

Requirements

• Proven ability to coach, mentor, lead and inspire teams
• Understanding and experience working with statistical revenue and costing information to provide business insight and opportunities to reduce cost.
• University Degree required. Preferential consideration for Post-graduate degrees (MBA) or professional accounting designation CPA
• Preference for industry experience with Utilities, Telecommunications, or other large consumer base businesses within North American juristictions (250k+ customers)
• Strong technical skills to mine large volumes of data.
• Excellent interpersonal and customer interaction skills to include communications, presentation and conflict resolution skills.
• Attention to detail and quality, strong time management and project/work planning skills.
• Excellent collaboration skills to build strong working partnerships with stakeholders.
• High Proficiency in data modelling and analysis with demonstrated acumen using the following tools Excel, PowerBI, & SQL
• Industry or working experience with customer billing environments with large transaction volumes such as Utility or Telecommunications,
• 4+ years related experience and management of high performing teams.
• Preference to additional training with Data Analytics / IT
• Ability to apply superior data knowledge & discovery skills into building effective analysis.
• Proven ability to work with and deliver Industry Leading Best-in-Class reporting and analytical solutions.
• Ability to conduct basic statistical and correlation analysis to identify patterns and trends.

Benefits

Company-paid Long-Term Disability and Basic Life Coverage

Flexible Spending Account (FSA) options

Generous Paid Time Off Plan plus 10 paid holidays

401K plan with immediate company match

Excellent health coverage and life insurance benefits – no waiting period!

Regular Social events - happy hours, summer & holiday parties, & more

Summer hours to enjoy the weather

Training + Development

Interview process

Visa Sponsorship

Security clearance