Service Design Lead

Auckland Council

Auckland Council governs and manages Auckland's local services, facilities, and community needs.

Lead and deliver service design initiatives, applying HCD and mentoring teams for Auckland Council.

11 days ago ago

Expert & Leadership (13+ years)

Full Time

Auckland, Auckland, New Zealand

Hybrid

Company Size

10,000 Employees

Service Specialisms

Urban Planning

Community Engagement

Environmental Management

Waste Management

Parks and Recreation

Transport Services

Building Consents

Public Health

Sector Specialisms

Transport

Infrastructure

Urban Regeneration

Buildings

Environmental Management

Stormwater Treatment

On-site Wastewater Systems

Water Quality

Role

Description

Apply co-design methodologies and human-centered design (HCD) principles to create innovative, user-focused solutions.
Make a real impact on the services Auckland Council Group provides Tamaki Makaurau.
Mentor and upskill team members, embedding best practices in design thinking and customer experience across the organisation.
Lead and deliver impactful service design projects, ensuring alignment with customer and organisational needs.

Requirements

Benefits

Full-time 12-months Fixed-Term opportunity, hybrid working environment

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

2010

Year Established

The organization was founded in 2010 to oversee the growth and development of New Zealand's largest city.

Over 1 Million

Impact Metrics

The Council's services affect over 1 million residents annually.

10 Years

First Decade Impact

In its first decade, the Council spearheaded numerous infrastructure projects addressing rapid population growth.

Large-Scale

Urban Renewal Projects

Significant efforts have been directed toward large-scale urban renewal programs and public transportation developments.

The Council ensures the delivery of a wide range of local services, including public transport, water management, and community facilities.
It operates across multiple sectors, including urban development, transportation, utilities, and environmental services.
Auckland Council has been instrumental in shaping the city’s sustainability initiatives and long-term planning strategies.
The Council’s work delivers everything from parks and libraries to waste management and housing.
Notable projects include the development of public transportation networks and enhancing green spaces.
Auckland's unique location as a coastal city drives the Council's focus on managing marine and water resources sustainably.

Culture + Values

Atawhai | Kindness, generosity
Kotahi | Strength in diversity
Auaha | Creativity, innovation
Pono | Integrity
Taonga tuku iho | Future generations

Environment + Sustainability

50% by 2030

Greenhouse Gas Reduction

Target to reduce greenhouse gas emissions by 50% by 2030 compared to 2016 baseline.

Net Zero by 2050

Emissions Goal

Aim to achieve net zero emissions by 2050, aligning with global climate targets.

94% Reduction

Per-Capita Emissions

Projected 94% reduction in per-capita emissions by 2050 compared to 2016 levels.

50% to 94%

Decarbonisation Pathway

Projected decarbonisation pathway showing a 50% reduction by 2030 and 94% reduction by 2050.

Eliminate reliance on gas heaters and increase renewable energy use in new and existing buildings.
Enhance public transport, cycling, and walking infrastructure to reduce private vehicle use.
Implement waste reduction strategies across food, paper, plastic, and wood waste streams.
Promote reforestation and sustainable land-use practices to enhance carbon capture.
Transition to electric vehicles and zero-emission public transport systems.
Initiatives underway include forest planting, gas boiler phase-out, and office consolidation.

Inclusion & Diversity

Ethnic Communities Advisory Panel advises on regional strategies, policies and plans based on ethnic community experience
Pacific Peoples Advisory Panel provides guidance to improve outcomes and engagement with Pacific cultures
Independent Māori Statutory Board ensures adherence to Treaty of Waitangi and promotes Māori interests
Council focus: "Recognise, value and celebrate Aucklanders\' differences as a strength" within Auckland Plan
Diverse advisory panels reflect strategic commitment to culturally responsive policymaking

Articles

Careers at Auckland Council

Auckland Council Projects

Sustainability at Auckland Council

Auckland Council News

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