Customer Service Advisor at Swarco in Dundee, Scotland, United Kingdom | Kablio

Customer Service Advisor at Swarco in Dundee, Scotland, United Kingdom | Kablio

Role

Description

reporting

fault management

network support

escalation management

membership support

charge commissioning

Produce and maintain reporting in a timely and accurate manner on overall performance, and exceptions, as required
To provide basic technical assistance to Users regarding charge point faults and the like, with reporting of issues as per the processes of the fault management system
To provide advice and assistance to Users, Charge point owners, and any other relevant individual or organisation regarding the ChargePlace Scotland network
Act proactively in response to service level timescales and escalations
To provide assistance to Users and potential Users regarding membership of the ChargePlace Scotland network, including registration and provision of RFID media
Record keeping and reporting
Track faults and new user activity in line with process and timescales, acting where necessary to protect and enhance the customer experience
Support the team based out of the offices at the MSIP including the commission of Charge Points and the processing of driver applications; each performed in-line with the timeframes laid out in our contract

Requirements

analytical

customer service

communication

microsoft office

help desk

multitasking

Detail focused and analytical
Experience in customer service either over the phone or face to face
Effective and pro-active communication skills
Competent in Microsoft Office packages
Previous service centre or help desk experience would be desirable
The ability to multi task and prioritise work load
Experience of working with computers, telephones, and social media
Excellent organisational skills

Benefits

33 days holiday (this includes the bank holidays)
Employer pension contributions
Your Birthday off
Employee Assistance Programme
Life assurance up to 6x salary

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1969

Year Established

The company was established by Manfred Swarovski, marking the beginning of its journey in traffic solutions.

200+ Sites

Global Presence

The group operates across multiple countries and markets, showcasing its extensive international reach.

€1B Revenue

Annual Revenue

The company achieved significant financial success, surpassing a major revenue milestone.

The company offers a wide range of traffic solutions, including road marking systems, signage, traffic lights, tunnel and highway management platforms, and public transport systems.
It has expertise in projects such as smart city traffic systems, highway tunnel controls, parking guidance, EV charging infrastructure, and 'Green Wave' urban signal coordination.
The group has subsidiaries that exemplify their leadership in intelligent transport systems (ITS), integrating local innovation into a global brand.
The company remains family‐owned, maintaining its roots in glass-bead manufacturing while leading in ITS and road safety globally.

Culture + Values

We are passionate about innovation and technology.
We strive for excellence in all that we do.
We collaborate with our customers to create value and solutions.
We promote sustainability in our products and services.
We value integrity, responsibility, and professionalism.
We focus on the continuous development of our employees.
We aim to be a trusted partner for our stakeholders.

Environment + Sustainability

2030

Carbon Neutrality Goal

Aiming to become carbon neutral by this year.

Committed to reducing CO2 emissions and improving energy efficiency.
Using sustainable materials and technologies in products.
Adopts circular economy principles for product lifecycle management.
Focuses on eco-friendly road safety solutions.
Continuously invests in renewable energy and sustainable infrastructure.

Inclusion & Diversity

23%

Female Leadership Representation

Women hold 23% of leadership positions within the organization.

Promotes an inclusive and diverse workplace.
Gender balance is a priority, with targeted programs to increase female leadership roles.
Focus on improving diversity across all levels of the company.
Programs to foster a diverse talent pool and improve cultural awareness.

Articles

Privacy Information for Applicants

Whistleblower Portal

SWARCO AG overview