Food Solutions Director
Iss Facility Services - North America
Lead development and delivery of client-focused food service solutions and bid strategies.
9 days ago ago
$195,000 - $223,000
Expert & Leadership (13+ years)
Full Time
San Antonio, TX
Hybrid
Company Size
38,000 Employees
Service Specialisms
Integrated Facility Services
Facility Operations
Food Services
Technical Services
Cleaning
Facility Management
Support Services
HVAC Operations and Maintenance
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
market analysis
proposal management
solution handover
pricing strategy
client relationships
rfi review
- Work with subject matter experts (including sales, finance, service line experts, and People & Culture) to compile value propositions
- Support the sales lead in securing internal stakeholder and governance approvals, in respect of each client proposal
- Drive continuous improvement through analysis of market trends, customer feedback, and operational performance
- Identify market opportunities, conduct competitive analysis, and leverage insights to enhance our commercial offering
- Cultivate and maintain strategic relationships with key clients, stakeholders, and partners, fostering long-term partnerships and client retention
- Facilitate feedback sessions with the operations team to gather insights and improve future solutions
- Ensure the successful handover of a facility management solution to operations
- Mentor and develop team members, promoting a culture of innovation, accountability, and professional growth
- Guide sales leads on strategy and the compilation of clarification questions
- Prepare for and attend client presentations and yellow-pad sessions, acting as the golden thread between sales and operations
- Attend client sites to review portfolio requirements and build client relationships
- Oversee the creation and management of proposals, bids, and pricing strategies that optimize profitability
- Review and analyze client RFI and RFP requirements
- Lead cross-functional teams to deliver innovative, client-centric solutions that meet and exceed market expectations
- Develop and execute Food Solutions strategies aligned with company goals, driving revenue growth, and market expansion
- Provide support to operations during handovers to address any operational challenges or questions
What you bring
mba
10 years
team leadership
strategic planning
analytical
communication
- Demonstrated success in leading commercial initiatives and achieving measurable business growth
- Exceptional analytical and strategic planning abilities
- Bachelor’s degree in Business Administration, Marketing, Finance, or a related field; MBA or advanced degree preferred
- Requires ability to work under stress and meet deadlines
- Requires the ability to lift/move/carry up to 25 pounds if required to perform the essential job functions
- Proficient in compiling optimal organizational structures and operational solutions to meet client requirements, whilst optimizing efficiencie
- Ability to collate and incorporate market analysis, competitive intelligence, and commercial modeling into client facing solutions
- Strong interpersonal and communication skills, with a proven ability to influence at all organizational levels
- Requires constant sitting for long periods of time
- Experience in managing and developing high-performing teams
- Minimum 10 years of progressive experience in commercial Food Excellence strategy, business development, operations or solutions management, within the Corporate Dinning sector.
- Requires ability to travel up to 40% (within the United States) subject to client needs
- Competitive compensation package including comprehensive benefits and incentive plans
- Continuous professional development and career advancement opportunities
- Collaborative, innovative, and high-energy work environment
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Interview process
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Company
Overview
Founded 1901
Year Established
The company traces its origins back to 1901, marking over a century of expertise in facility management.
- Delivers comprehensive services to businesses, focusing on creating efficient workspaces.
- Known for its integrated solutions, handling everything from cleaning and maintenance to security and catering.
- Specializes in diverse sectors, offering tailored services across commercial, healthcare, retail, and industrial spaces.
- Embraces smart technology and sustainable practices to drive performance.
- Operates in specialized environments like hospitals, schools, and factories.
- Adaptable to client needs, delivering both small-scale and large-scale projects.
- Provides end-to-end services, making them a one-stop solution for facility needs.
- Unity
- Honesty
- Responsibility
- Entrepreneurship
- Quality
30% reduction
Food waste reduction
Achieved a significant reduction in global food waste compared to the 2019 baseline as of September 2023.
4.8% emissions reduction
GHG emissions per 1,000 kcal
Reduced greenhouse gas emissions per 1,000 kcal served compared to the 2019 baseline.
985,000 tonnes
Annual food waste saved
Annually saving 985,000 tonnes of food waste, equivalent to 2.46 million meals and avoiding 4,200 tonnes of CO₂ emissions.
25% reduction target
Food-related GHG emissions
Aiming to reduce food-related greenhouse gas emissions by 25% by 2030, using the 2019 baseline.
- Net-zero greenhouse gas emissions in scope 1 & 2 by 2030, and full-scope net-zero including supply chain by 2040
- Halve food waste by 2027 (2019 baseline)
- Electrifying global fleet (~20,000 vehicles), increasing renewable energy in owned buildings, reducing water in cleaning services
50% workforce women
Global Workforce Demographics
A significant portion of the global workforce is composed of women, reflecting a strong commitment to gender diversity.
2021 D&I Strategy
North America Launch
Initiated a comprehensive diversity and inclusion strategy in 2021, focusing on both immediate and future objectives.
- Focused on increasing women in management and leadership development in North America
- Established employee resource groups and partnerships with diverse suppliers
- Inclusive culture recognized as a competitive advantage; empowering diverse perspectives across gender, ethnicity, disability, age
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