Customer Service Lead at Water Corporation in Balcatta, Western Australia, Australia | Kablio

Customer Service Lead at Water Corporation in Balcatta, Western Australia, Australia | Kablio

Company

Overview

2.6M km²

Operating Area

The company spans across a vast region of 2.6 million square kilometers, ensuring water supply and management across Western Australia.

40% Desalination & Groundwater

Water Sources

Approximately 40% of Perth’s water supply comes from desalination and groundwater sources, supporting the region's needs.

100Bn Liters Recycled

Groundwater Replenishment

The company recycles 100 billion liters of water annually, enhancing groundwater supplies.

With roots dating back to 1996, this state‑owned utility has evolved from the Water Authority into the backbone of WA’s water life.
Boasting projects like the new Victoria Dam (built 1990–91 using fly‑ash RCC) and Aboriginal community upgrades, its engineering legacy is vast.
Financed through customer revenue, most surplus funds are channeled back to the government or reinvested in projects.
Its asset footprint spans dams, desalination plants, groundwater networks and irrigation schemes like the Ord and Gascoyne.
Its operations span regional towns (from Karratha to Albany), underscoring its mission to keep WA’s communities flowing.
An unexpected highlight: its workforce embraces five‑year flexible leave cycles, letting staff recharge creatively.

Culture + Values

We are committed to delivering a service that customers can trust.
We actively engage with the community to understand their needs.
We foster a culture of safety, respect, and collaboration.
We embrace innovation and continuous improvement.
We are accountable for our actions and decisions.
We respect the environment and aim for sustainable solutions.

Environment + Sustainability

Net-zero by 2050

Net-zero emissions target

A long-term goal to achieve zero net greenhouse gas emissions.

50% emission cut

Greenhouse gas reduction target

Aiming to reduce greenhouse gas emissions by 50% by 2030.

Investing in renewable energy sources like wind and solar power.
Focusing on water efficiency to reduce water loss.
Making significant progress in sustainable waste management practices.

Inclusion & Diversity

40% by 2025

Women in Leadership Target

Aiming for 40% representation of women in leadership roles by 2025.

32% workforce women

Current Workforce Composition

As of 2023, women represent 32% of the total workforce.

Focused on increasing gender diversity across all levels.
Promotes gender pay equity and transparency.

Articles

Careers at Water Corporation

Sustainability at Water Corporation

Customer Support