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AMI Technical Specialist Ops
Ppl Corporation
Providing technical support and expertise for the Advanced Metering System Operations group, responsible for daily business operations of various systems and applications, troubleshooting meter assets, ensuring data integrity, and participating in planning and implementation of AMI systems.
18d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Allentown, PA
Office Full-Time
Company Size
9,657 Employees
Service Specialisms
Construction services
Engineering
Project Management
Consulting
Technical Services
Design
Turnkey
General Contractor
Sector Specialisms
Electric Distribution
Electric Transmission
Gas Distribution
Gas Transmission
Regulated Generation
Power Generation
Wholesale Energy Sales
Retail Energy Supply
Role
What you would be doing
application support
meter asset support
ami data integrity
rf network monitoring
system availability monitoring
data quality analysis
- Support the activities associated with maintaining application release version levels and system patches. Support the activities associated with application upgrades or implementation of new applications
- Responsible for troubleshooting meter assets thru the Meter Read systems to determine the root cause of the issue and to refer to the appropriate group for resolution.
- Responsible for AMI data integrity. This includes monitoring data backups as well as an understanding of appropriate protocols for granting logical access to key AMI systems.
- Responsible as necessary for monitoring the performance of the RF network assets and resolving issues associated with the network.
- Responsible for maintaining lists for enhancements/ modifications and IT related operations support requirements.
- Prepares and delivers proposals and informational presentations for management and business associates.
- Participate in the planning, design, and implementation of AMI systems, applications, communications infrastructure and operations. Works with various groups with PPL to identify best practices while developing and documenting policies and procedures related to applications and interfaces.
- Evaluate and validate data in the MDMS to resolve data exceptions and monitor system inputs/outputs to ensure quality of billing and settlement data. Assess the performance of AMI system components through the tracking of meter reading data including the investigation of new alerts on customers who are missing large amounts of meter data (reads) or have meter data outside of established parameters.
- Responsible for the daily business operations of the various systems and applications associated with the Advanced Metering Infrastructure (AMI)system, specifically the Meter Reading systems and the Meter Data Management System (MDMs) as well as individual meter assets.
- Responsible for Advanced Metering Operations Group performance metrics including Head End Network availability, MV90 System availability, Meter Billing and Interval read rates, and Remote Switch Performance.
- Monitor changes in technology and maintain a current awareness of industry trends and long-term technology plans at PPL.
- Identify and Promote business opportunities in support of various PPL groups to leverage the AMI investment
- Provide technical leadership (hardware, software, communication paths) in meeting the technology needs of the Advanced Metering System Operations group and serve as the business technology liaison to PPL's ISD organization.
What you bring
ami
communication
mdms
rf communication
data analytics
experience
- Ability to communicate complex ideas effectively
- Working knowledge of computer hardware, software, telecommunications, and knowledge of industry trends and best practices for applying AMI technologies to other workgroup tasks and activities.
- Experience with Radio Frequency (RF) Communication Technology.
- Skilled in Meter Data Management Systems (MDMS) with a comprehensive understanding of exception management and the process of meter data collection to bill issuance.
- Ability to build relationships with major players in the IT and Utilities business arena
- Ability to handle multiple assignments concurrently.
- Data analytics skills including the ability to query and analyze information across a variety of data sources
- Ability to analyze data and troubleshoot.
- 5+ years relevant AMI Experience.
- Experience in organizational and system change management
- Possess a high level of customer sensitivity and ability to manage stress, ambiguity, and uncertainty.
- Skilled in application administration, metrology associated with communication, and the aspects of telecommunications infrastructure to support AMI operations.
- 3+ years relevant AMI Experience.
- Must have a clear understanding of PPL utilities issues, operations, and priorities
- Extensive knowledge of information system administration policies and practices at PPL for the purpose of operating the AMI system in accordance with department and company goals.
- Ability to define business benefits, costs, resource requirements, risks, and success criterion of technology operations.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearance- criminal background check
- previous employment verification
- education verification
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Company
Overview
Founded in 1920
Year of Incorporation
The company was established in 1920 as Pennsylvania Power & Light, marking the beginning of its journey in the energy sector.
$14 billion invested
Infrastructure Investment
Over recent years, the company has invested over $14 billion to modernize its grid and strengthen infrastructure.
$7–8 billion annual revenue
Financial Performance
The company generates approximately $7–8 billion in annual revenue, reflecting its position as a large-cap utility provider.
50 J.D. Power awards
Customer Satisfaction Recognition
Its grid modernization efforts have earned national recognition, including over 50 J.D. Power awards for customer satisfaction.
- Headquartered in Allentown, Pennsylvania, it operates across Pennsylvania, Kentucky, Virginia, and Rhode Island.
- Structured into three regulated segments—Kentucky, Pennsylvania, and Rhode Island—it delivers both electricity and natural gas.
- Over recent years, it has invested more than $14 billion (up to $20 billion by 2028) to modernize its grid and strengthen infrastructure.
- Typical projects include transmission upgrades, smart-grid technology deployment, and large-scale infrastructure resilience enhancements.
- Its grid modernization efforts have earned national recognition, including over 50 J.D. Power awards for customer satisfaction.
- Notably, after spinning off non-regulated generation in 2015 and selling UK operations in 2021, it refocused on U.S. utilities and acquired Rhode Island Energy in 2022.
- Safety and Health: We do not compromise on safety and health.
- Customer Focus: We deliver customer service that is second to none.
- Diversity, Equity and Inclusion: We value each other and appreciate our differences.
- Performance Excellence and Innovation: We get the job done right, and we are always improving.
- Integrity and Openness: We do the right thing.
- Corporate Citizenship: We are environmentally conscious and invested in the communities we serve.
Net-zero by 2050
Carbon Emissions Target
Aiming to achieve net-zero carbon emissions by 2050 through comprehensive sustainability strategies.
70% and 80% Reduction
CO2 and GHG Emissions Targets
Reduction targets for CO2 and other greenhouse gases, with 70% by 2035 and 80% by 2040 from 2010 levels.
$20B Investment
Infrastructure Modernization
Invested $20 billion over the last decade to modernize transmission and distribution infrastructure in Pennsylvania and Kentucky.
$2.4B Improvements
Infrastructure Completed 2023
Completed $2.4 billion in infrastructure improvements in 2023, on time and within budget.
- Engaged in over 150 active R&D projects.
- Generated $75 million in O&M savings in 2023 through technology and transformation initiatives.
- Expanded use of smart grids, automation, data analytics, and AI.
- Donated over $13.6 million to community improvement initiatives in 2023.
- Achieved top-quartile reliability across utilities and best-in-nation generation reliability in Kentucky.
- Discloses via CDP, EEI‑AGA and aligns with GRI, SASB and TCFD frameworks.
Top 1 utility
ESG & workforce diversity ranking
Recognized as the top utility company by DiversityInc for its commitment to ESG and workforce diversity.
100% DEI score
Disability Equality Index
Received a perfect score on the Disability Equality Index (DEI) in 2019 and annually since 2018, earning recognition as a Best Place to Work for disability inclusion.
100+ students supported
Day-in-the-Life program
Hosts an annual program providing real-world work experience for college students on the autism spectrum and other disabilities.
Annual conference held
Diverse business partnerships
Organizes an annual supplier diversity conference focused on expanding opportunities for diverse business partnerships.
- Company-wide DEI strategy focused on workforce development, inclusive culture, community support, customer engagement, and diverse supplier partnerships.
- 16 employee-led resource groups fostering professional development and cultural awareness.
- Active REACH employee resource group addressing the needs and well-being of employees with disabilities.
- Mentorship opportunities through Disability:IN’s NexGen Leaders program.
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