Fire Service Technician

Description

• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Service and troubleshoot fire and life safety systems from various manufacturers, including SimplexGrinnell.
• Participate in on-call rotations and assist with training or mentoring team members.
• Interpret blueprints, diagrams, specifications, and operational manuals to ensure accurate work.
• Diagnose, repair, and install electronic fire alarm systems and related building systems, following established troubleshooting procedures and technical documentation.
• Maintain truck inventory to ensure timely response to customer needs.
• Maintain clear communication with customers and district staff, ensuring satisfaction and accurate documentation via smartphones and laptops.
• Provide quotes to support recommendations and solutions.
• Position involves the programming of fire alarm, security, and access control system panels.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Respond to service calls, assess reported issues, and communicate with customers to confirm problems.
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
• Provide proactive solutions to improve building efficiency and resolve service-related issues.
• Retain any licenses that are required by National, State and Local codes.
• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.

Requirements

• A good working knowledge of computers is necessary.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• 3 plus years’ experience with fire alarm, access control, security intrusion, sound and communications systems
• Candidate must possess excellent written/verbal communication and outstanding customer service skills.
• Possess a valid driver’s license and driving record that meets company requirements.
• Experience CCTV and IT and IP networks a plus.
• Ability to work flexible hours including weekends to meet customer requirements.
• Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
• Technical training
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Must be able to interpret blueprints, diagrams and specifications.

Benefits

• Company Vehicle (as applicable)
• Employee Assistance Program
• Overnight travel may be required.
• Short-Term and Long-Term Disability
• Competitive Starting Pay
• 401(k) savings plan with company match
• Health Savings Account (HSA)
• Wellness Program
• Paid Training
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Referral Bonuses
• Global Advancement Opportunities
• Life Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance