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*CURRENT SAWS EMPLOYEES ONLY* - Senior Conservation Field Investigator
San Antonio Water System
Conducts irrigation audits and provides water conservation education to residential and commercial customers, with a focus on leadership and guidance to other conservation staff.
20d ago
$2,646
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
San Antonio, TX
Field
Company Size
1,800 Employees
Service Specialisms
Contracting
Engineering
Customer Service
Utility Locates
Conservation Programs
Open Records Requests
Sector Specialisms
Water Supply
Wastewater Services
Water Distribution
Water Conservation
Water Resources Management
Recycled Water Supply
Infrastructure
Environmental Management
Role
What you would be doing
customer guidance
data analysis
irrigation audits
landscape optimization
plant guidance
complaint resolution
- Provides information to customers about SAWS Conservation programs.
- Compiles and analyzes data to resolve complex water use situations.
- Conducts irrigation/landscape water conservation audits of residential and commercial irrigation systems and landscapes. Identifies and assesses opportunities based on the customer's unique situation to improve water use efficiency through landscape changes, irrigation management and available technologies.
- Provides guidance on plant material in a landscape setting. May provide recommendations on complex water use facilities such as parks, schools, hospitals or other large campus style facilities with multiple end-uses of water.
- Recommends enforcement activity as required.
- Writes articles, and scripts for videos they may appear in for GardenStyleSA.com or other SAWS related conservation materials.
- May identify issues or conservation opportunities for customers for other water using equipment such as pools, water softeners, hot water tanks, and indoor plumbing.
- Provides functional technical guidance to Conservation staff at all levels.
- Handles high level requests from internal and external customers, including CEO, Board of Directors, Executive Management and City officials.
- Represents SAWS and may make public presentations at community events, independently or with other SAWS staff.
- Responds to difficult customer relations situations, involving upset and dissatisfied customers, takes action to resolve complaints where appropriate with sensitivity and good judgment.
- As a subject matter expert, educates commercial and residential customers about water efficient landscapes, appropriate landscape irrigation scheduling, and programs and technology available to customers to assist in landscape transformations that result in water conservation.
What you bring
inspector license
plumbing license
driver's license
data analysis
bilingual
irrigation license
- State of Texas Customer Service Inspector license.
- Experience working with the general public on a customer service, volunteer educator or similar interactions.
- Ability to analyze data and draw conclusions from multiple data and information sources.
- High School Diploma or GED.
- Plumbing license (journeyman or above).
- Ability to meet the required performance standards within the area of assignment.
- Ability to communicate effectively, verbally and in writing.
- Bilingual in English/Spanish.
- Knowledge of and ability to learn multiple database and software platforms.
- Valid Class "C" Texas Driver's License.
- Ability to operate computers and other standard office equipment.
- Five years' experience performing conservation, landscape, irrigation, outdoor education or related field activities.
- Ability to report to work on time, maintain a good attendance record, and work all designated work schedules.
- Backflow inspection license.
- Ability to tactfully and effectively handle sensitive customer relations situations and diffuse situations that are highly emotional and volatile.
- Ability to communicate landscape conservation concepts verbally and in writing to the general public.
- Ability to establish and maintain contact with internal and external customers and the community at all levels.
- TCEQ Irrigation Technician, Landscape Irrigator or Irrigation Inspector License.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks will be conducted
Company
Overview
2 million
Customers Served
Number of people served by the company's water and wastewater services.
1992
Year Founded
The year the company was established as a vital utility provider.
- Operates and maintains an extensive network of pipelines, reservoirs, and treatment facilities.
- Ensures a reliable water supply while emphasizing sustainability and conservation.
- Key projects include expanding wastewater treatment plants, water recycling initiatives, and infrastructure modernization.
- Collaborates with local communities to implement water-saving programs and technologies.
- Serves urban, residential, commercial, and industrial sectors.
- Mission: Sustainable, Affordable Water Services.
- Vision: To be leaders in delivering responsible water services for life.
- Values: Excellence, Integrity, Respect and Safety.
- Code of Ethical Standards: all employees are stewards of public trust and expected to conduct themselves in a manner that instills consumer confidence.
- SAWS Cares motto: “leading, serving, giving.”
- Actively engages employees in community volunteerism and fundraising through SAWS Cares.
10% by 2028
Energy Efficiency Initiative
Reduces energy intensity per unit by 10% through strategic energy management.
$550K Earnings
Energy Demand Response Program
Participates in CPS Energy Demand Response, earning $551k+ by reducing 7.5 MW demand.
44 Billion Gallons
Water Storage Capacity
Aquifer Storage & Recovery stores underground water for drought preparedness.
1 Trillion Gallons
Water Conservation Achievement
Conservation programs saved more than 1 trillion gallons of water over decades.
- Aligned with City of San Antonio goal of carbon neutrality by 2050.
- Operates the nation’s largest direct recycled water system: ~130 miles of pipeline, supplying up to 25,000 AFY.
- Purchased Enchanted Rock natural-gas microgrid generators in 2023 to ensure power resilience with reduced emissions.
1,934 Employees
Workforce Size
Over 1,934 employees serve approximately 2.1 million customers.
9 Times Ranked
Top Workplace Recognition
Recognized among San Antonio’s Top Workplaces nine times since 2011.
- On-site fitness centers, tuition assistance, flexible work arrangements, retirement plans, health benefits, paid vacation and sick leave offered.
- Female representation: Leadership team includes women (e.g., Board Chair Amy Hardberger); overall gender breakdown unspecified publicly.
- Recruitment goal: attract best talent and enable professional growth; mission-driven workplace encouraging personal development via training and career progression.
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