A leader in energy solutions, providing innovative systems for building and industrial automation.
Coordinate dispatch, schedule field service, manage service jobs and ensure customer satisfaction
6 days ago ago
$36 - $41
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Anaheim, CA
Onsite
Company Size
200 Employees
Service Specialisms
Energy Management
Building Automation
Integrated Systems
Data Analytics
Energy Efficiency
Sustainability
Engineering Services
Project Management
Sector Specialisms
Government
Education
Life Sciences
Data Centers
Commercial Real Estate
Healthcare
Building Automation
Lighting Controls
Role
Description
service software
ticket management
contract management
dispatch scheduling
manpower planning
customer service
Effectively utilize service software in the delivery and management of service activities: opening service calls, supporting and scheduling planned preventative maintenance visits, updating customer information, creating purchase orders
Perform other duties as assigned, including learning all functions of new operating system (via online, in person, and on the job training)
Assist with calls with customers to ensure customer expectations are met, while helping to transfer information to new field service tools
Create new service jobs in operating system and assist with closing out work tickets, reviewing work tickets for accuracy, and invoicing customers weekly for service performed
Manage service contract profitability by ensuring executed labor and materials match planned gross margin levels, execute monthly agreement billings, and effective cost containment procedures
Provide administrative support by assisting Service Programmers and Project Managers with documentation to close work tickets and/or service projects
Scheduling and dispatching of field labor force to meet customer needs and expectations based on the nature of the call (Emergency, Preventive Maintenance, available resources and customer needs). Ensure information is accurately entered in operating system
Support Project Managers and Service Manager with manpower planning and scheduling by establishing a work plan and preventative maintenance schedule to fulfill assigned account commitments
Deliver outstanding customer service as well as measure and maintain a quality delivery process for continuous improvement
Requirements
microsoft ax
microsoft office
erp
bachelor's
teamwork
technical communication
Ability to work in a team with varied personalities yet be self-driven to meet tasks and deadlines
Bachelor's or Associate's degree, or 3 years plus of equivalent work experience
Must have experience in writing as well as demonstrated understanding of computer programs
Excellent interpersonal skills to represent the company to customers and other outside contacts in an ethical and professional manner
Very comfortable with computer applications and ability to perform wide range of tasks in Microsoft Excel, Outlook, and Word
Microsoft AX is ideal, but others (i.e. Siebel) are acceptable
Experience in a service environment, where technicians are dispatched from a central hub
Experience in using established Enterprise Resource Planning systems in a service environment
Possess the ability to explain technical information to relevant parties
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
A company specializing in integrating cutting-edge automation technologies to optimize building and industrial systems.
They provide services in energy management, automation controls, and building systems integration.
They collaborate with clients across various sectors to offer customized solutions that improve operational efficiency.
They have a strong track record of delivering complex projects in energy systems, automation, and control technologies.
Their work is distinguished by the use of smart technologies to manage energy consumption and improve sustainability.
Their approach emphasizes maximizing energy savings, reducing operational costs, and ensuring long-term performance.
They have built a strong reputation for delivering high-quality, innovative solutions across the U.S.
Culture + Values
5th in sustainability
Global Ranking
The company has consistently ranked among the top global leaders in sustainability practices and initiatives.
25% YoY growth
Innovation Rate
The company has experienced a 25% year-over-year increase in innovative solutions and breakthroughs.
92% satisfaction
Employee Engagement
Over 92% of employees report high levels of satisfaction and engagement in their roles and contributions.
3rd in leadership
Development Programs
The company has been recognized for offering some of the best leadership development programs globally.
Safety First
Deliberate Development
Ingenuity Reward
Our people are our most valuable asset
Safety, engagement and development of others
Three Guiding Pillars: Safety First; Deliberate Development; Ingenuity Reward
Environment + Sustainability
$17M Savings
Energy Cost Savings
Energy cost savings achieved through efficiency improvements.
40K MTCO₂e Avoided
Customer Emissions Reduction
Estimated metric tons of CO₂ equivalent emissions avoided for customers.
72% Accuracy
GHG Data Precision
Improvement in greenhouse gas data accuracy via tracking.
75% Hybrid Fleet
Sustainable Fleet Commitment
Commitment to transitioning the fleet to hybrid vehicles by 2030.
Completed environmental operating baseline; for second consecutive year measuring company’s energy, GHG, water, waste footprint
Expanded remote services footprint to reduce emissions from travel
Third annual ESG report published in July 2024; latest Responsibility Report May 2025
Inclusion & Diversity
82% Employee Approval
Great Place to Work Survey
Employees rated the workplace as a Great Place to Work, with a high survey response rate in 2024.
40% Roles Filled Internally
Internal Talent Mobility
A significant portion of open roles were filled by promoting internal talent in 2024.
10% Veterans
Employee Demographics
Veterans make up a notable percentage of the employee population, reflecting diversity in the workplace.
Certified™ by Great Place to Work® for seven consecutive years (2025)
258 employees awarded peers with Shining Star recognitions in 2024