Community Relations Representative ($23.08 - $27.93)

Description

• Creates a well-organized, customer service-focused culture for residents, prospects, vendors, and employees; ensures that resident and corporate requests and concerns are promptly responded to and resolved; takes a proactive approach for all key customer touch points.
• Walks all communities in the operating unit and works with the team to ensure that the condition and quality meet Irvine Company standards at all times.
• Supports the team to meet key metrics for the operating unit. Monitors and communicates key Notice to Vacate findings and follow up on customer satisfaction surveys and social media posts as needed.
• Assists with daily operations of the operating unit’s resident services office which may include sales, processing move-in/outs, transfers, renewals, Final Account Statements, lease agreements, delinquency, and applications as needed and in accordance with Company policies and procedures.
• Timely and appropriately documents and communicates important operating unit information to management, and resident concerns, requests, and resolutions into appropriate software systems.
• Assists in the training, onboarding, and development of new team members. Contributes to a culture of excellence, good time management practices, and continuous learning. Embraces and promotes new technology; finds efficiencies by maximizing its utilization.

Requirements

• Ability to work on weekends, holidays and evenings.
• General business acumen with the ability to handle basic accounting principles and concepts.
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)
• High School Diploma or equivalent work experience.
• In-town travel may be required.
• Excellent written and oral communication and interpersonal skills.
• Ability to drive a motor vehicle or golf cart may be required.
• Ability to handle frequent standing, sitting, walking, stooping, bending, climbing stairs and lifting objects of up to 20 pounds.
• Proficient computer skills and with software such as Google Calendar, Sheets, and Docs.
• One year experience in customer service environment preferred.
• Excellent customer service skills and a desire to help people.
• Regular, consistent and timely attendance.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance