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Regional Account Quality and Compliance Lead
Jll
Lead EMEA quality & compliance for client facilities, ensuring ISO, cGxP adherence.
9d ago
Expert & Leadership (13+ years)
Full Time
London, England, United Kingdom
Hybrid
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
vendor qualification
audit management
capa execution
iso 9001
quality documentation
client liaison
- Perform qualification of cGxP impacting vendors, establish quality agreements, conduct vendor performance reviews and maintain the account approved supplier list (ASL).
- Ensure regulatory, quality and training compliance on the account, through document reviews, self-assessments, audits, etc.
- Regular travel to various EMEA site locations as required to conduct investigations, on-site quality assessments, audits (conduct and host), training sessions, client meetings.
- Mentor, develop, and train account team members and direct reports on quality and compliance matters.
- Lead and support JLL quality related complaints, change controls, deviations, investigations, root cause analysis (RCAs) and CAPAs.
- Implement and maintain ISO 9001 and cGxP requirements on the account in region.
- Strategically lead staff by providing effective and clearly communicating expectations, accountabilities and providing feedback for continuous improvement.
- Support long-term planning initiatives geared toward operational excellence for the account.
- Perform regional account quality reviews, status reports and reports on critical/key quality-related performance measurements.
- Develop and sustain a quality-first culture and identify/implement quality & compliance improvements.
- Develop, implement and maintain the account Quality Management Plan (QMP), and serve as the account quality subject matter expert (SME) in EMEA.
- Prepare and manage quality documentation e.g. SOPs, change control documentation, quality agreements, training materials, investigations, CAPA, etc.
- Lead implementation and maintenance of the regional and/or site-based Quality Agreement between JLL and the client.
- Interface and collaborate with client Quality team to ensure adherence to client procedures, compliant documentation, delivery of reports and address quality-related concerns.
- Represent JLL and act as the single-point-of-contact (SPOC) during client-related internal, external audits and regulatory inspections
- Support the EMEA and global internal audit programs, as well as the Global ISO 9001 certification audits.
- Develop and implement Quality, Risk and Compliance programs on the account, to ensure sustainability of service quality.
- Coordinate and standardise quality practices across the account's EMEA sites to ensure consistency in compliance and performance.
- Collaborate with quality colleagues regionally and globally to share and reapply learnings, successes, and best practices.
What you bring
capa
iso 9001
gmp
excel
bsc
quality audits
- Experience leading change controls, investigations, root cause analysis (RCAs) and CAPAs in a regulated environment.
- Ability to communicate effectively in oral and written reports.
- Experience planning and leading quality audits in a regulated environment.
- Minimum of five (5) years of experience in a QA and/or Compliance role within life
- Good customer service skills
- Excellent IT skills and proficient in Microsoft Excel, Word, Outlook, PowerPoint and Access.
- Ability to multi-task and respond within deadlines.
- Must be self-motivated, detail oriented, comfortable working in a dynamic team environment with minimal supervision.
- Fluency in Spanish or French is a plus
- Strong knowledge and understanding of Quality Management Systems (ISO 9001, ISO 13485) and EMEA cGMP standards and regulations in Pharmaceuticals.
- Prior experience working in a GMP environment preferably in pharmaceutical and/or biotechnology.
- Demonstrated ability to lead, influence with & without authority and partner with people across multiple business areas.
- Capable of writing detailed technical reports.
- Experience hosting quality audits in a regulated environment.
- Experience working within operations or facilities management space is a plus.
- BSc degree in life science, engineering or equivalent.
- Strong leadership experience and experience interacting at all levels.
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Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
- Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
- With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
- JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
- The company is known for its innovative solutions in real estate technology and sustainability.
- Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
- JLL has pioneered the integration of data-driven insights into real estate decision-making.
- The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
- Notable for its long-standing history, JLL continues to shape the global real estate landscape.
- Integrity, teamwork and ethics in all of our actions
- Respect for people, their contributions and personal growth
- Customer-driven focus with a commitment to excellence
- Commitment to sustainability and the environment
- Innovation and creativity in everything we do
- Building strong relationships and trust with our clients, partners, and communities
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
- Implementing green building certifications for managed properties, such as LEED and BREEAM
- Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
- Dedicated programs for advancing women’s leadership and mentorship.
- Partnerships with external organizations to promote gender equality in real estate.
- Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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