Leading provider of housing, care, and support services across the UK.
The role focuses on embedding quality assurance into both processes and the way colleagues collaborate, learn, and develop. You will coach and train a new team, identify strengths and improvement areas, and translate findings into insights that drive meaningful change for customers.
You will sit within the Customer Service Quality and Improvement team, responsible for digging deep into data, sharing insights, and managing actions that enhance customer experiences. The position offers autonomy to shape the quality framework and influence service outcomes.
The Quality & Insights Manager role is based in Newcastle upon Tyne, offering a hybrid schedule with at least two days a week in the One Strawberry Lane office and the remainder working from home. It is a permanent full‑time position (37.5 hpw) with a salary of £40,000 per year and a comprehensive benefits package.
Home Group is recognised as a top‑10 Great Place to Work in the UK, offering space for personal growth, learning support, and the chance to help build something new. Inclusion and wellbeing are core to the culture, with diverse networks supporting a sense of belonging.
Working hours are Monday to Friday, and the hybrid model ensures a balance between office collaboration and remote flexibility. The company values diversity, with networks for Multicultural, LGBTQIA+, Women, and Disability communities.
The benefits package includes 34 days of leave (including bank holidays and a “me day”), the option to purchase additional days, two paid volunteering days, a generous pension, three‑times‑salary life insurance, a health cash plan, extensive discounts, and dedicated wellbeing tools.