Regional Coordinator
Lanes Group
Coordinate and plan high‑risk utility work, manage crews and customer journey for Southern Water.
18 days ago ago
£27,000 - £27,000
Expert & Leadership (13+ years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Worthing, England, United Kingdom
Onsite
Company Size
2,200 Employees
Service Specialisms
Drainage services
Wastewater utility services
Emergency drainage repairs
Blockage removal
Drain rehabilitation
Sewer renewal
CCTV drainage surveys
No‑dig pipe rehabilitation
Sector Specialisms
Drainage
Sewer
Septic Tank
Wastewater
Water Utilities
Gas Supply Networks
Rail Sector
Commercial
Role
What you would be doing
in‑day planning
complex works
tech utilisation
risk management
customer advocacy
quality compliance
- Be aware of Lanes Group policies and your responsibilities towards them.
- Effectively managing in-day planning and coordination of work across all available crews, with focus on resolving recurring challenges (e.g., topping up crews with additional work, managing vehicle issues and monitoring productivity).
- Managing the planning and resolution of highly complex works including access requirements, complex streetworks and permit compliance.
- Effectively utilise all available technology, ensuring compliance with the use of technology across planning and scheduling, inclusive of any outages.
- Effectively managing and prioritising the stack of high risk and complex work, which requires planning in accordance with our client's Customer Risk Index (CRI) Model.
- Collaborate with colleagues across the wider office team and other service stakeholders (e.g., Field teams, Operations Contact Centre, Southern Water Office, Technical Specialists...).
- Proactively manage the customer journey through to resolution, demonstrating customer advocacy in every interaction.
- Support junior and less experienced colleagues by mentoring and upskilling them.
- Comply with health and safety standards.
- Aim for and work with your team to reach 100% quality compliance on auditing of all call back tasks and associated requests.
- Working in adherence to documented processes and procedures, escalating issues as required.
- Planning and resolving high risk and highly emotive customer journey’s including flooding and pollution.
What you bring
microsoft 365
flexibility
communication
multitask
stakeholder
interpersonal
- Planners are highly skilled and able to seamlessly flex between roles and regions to effectively manage demand.
- Have basic knowledge of Microsoft 365
- Have solid communication skills (both written and verbal) with professional telephone etiquette
- Multi-task, prioritise, work under pressure and on own initiative
- Have the ability to deal with people at different levels
- Have great interpersonal skills to create relationships with the team, engineers, and wider Lanes Group network
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1992
Year of Establishment
Founded as a small family drainage firm in Leeds.
250m
Fatberg Clearance
Cleared London’s 250 m fatberg, showcasing engineering expertise.
£215M
Annual Turnover
Exceeds £215 million in revenue, backed by advanced technology and vehicles.
- It grew through strategic acquisitions and expansion into new service areas.
- It secured major contracts with Thames Water and Southern Water, handling citywide sewer maintenance.
- Its work spans large‑scale infrastructure including railway drainage on Crossrail and UV trenchless sewer relining on UK motorways.
- Today, it operates a national network of depots, utility hubs and specialist divisions like Lanes‑i, Sapphire and AQS.
- Safety is our number one priority.
- We value people and treat them with respect and fairness.
- We foster a culture of collaboration, innovation, and accountability.
- We are committed to continuous improvement and operational excellence.
- We embrace diversity and inclusion in our teams and operations.
- We act with integrity and transparency in all our dealings.
- We invest in the development and well-being of our employees.
2035
Net Zero Commitment
Pledges to achieve Net Zero emissions by 2035.
- Reduction of carbon emissions through fleet modernization and sustainable practices.
- Implementation of sustainable water management solutions across various projects.
- Introduction of green technologies in operations to reduce environmental impact.
- Use of renewable energy sources where possible, including solar-powered systems.
- Continuous monitoring and reporting of environmental impact to ensure alignment with sustainability goals.
- A culture of inclusion is promoted, valuing diverse perspectives.
- Efforts are focused on increasing gender diversity across all levels.
- Active recruitment efforts ensure a diverse and representative workforce.
- Processes are in place to monitor and improve gender balance within senior management and technical roles.
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