Customer Service Specialist

Description

Requirements

• Experience of working in a multi-channel contact centre environment.
• Strong empathy in dealing with customer and complaints.
• Good attention to detail and active listening skills.
• Deliver an excellent customer experience via phone, email, social media communication.
• Resilient and able to handle competing priorities.

Benefits

• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• We offer a competitive salary of £26,350 per annum
• Immediate entry to our Pension scheme (matched contributions up to 10%).
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Access of up to £150 annually through the ‘Learning for life’ scheme.
• Opportunity to further increase annual leave with service or through the holiday purchase scheme.
• Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• A great flexible working environment, with a range of family friendly policies.

Training + Development

Interview process

Visa Sponsorship

Security clearance