Assistant Sales Manager

Description

• Ensure correct usage of CRM tool (Dashboard & Salesforce) including quality of data entry and other job updates.
• Work in collaboration with the Sales Leadership team, co-schedule and co-facilitate monthly Sales Meeting including coordination with guest speakers. Ensure Design Consultants are attending.
• The Assistant Sales Manager may be required to perform design consultations in order to meet a sales quota if their assigned Designer Team is not achieving quarterly performance targets.
• Coach and mentor an assigned team of Design Consultants to achieve performance goals through monthly GS&Rs (Goal Setting & Review Meetings).
• Support New Designer recruiting and onboarding, including ensuring completion of new Designer Training and access to all technology applications (email, Paylocity, CC360, Salesforce, Dash, SharePoint, M/S Teams, etc.)
• Work with Design Consultants to create Personal Marketing Plans—i.e. a plan for self-generated leads.
• Monitor and drive participation in local industry meetings and functions (i.e. BIA, Chamber of Commerce, and ASID).
• Collaborate with the operations team on process flow and identify opportunities for improvement.
• Work with the Sales Manager and other Assistant Sales Managers, to co-manage sales incentive plans and programs.
• Address underperformers following performance management process guidelines to improve results, including detailed documentation; partner with HR and General Manager as needed.
• Analyze sales data and develop a strategy to continually improve performance.
• Work in collaboration with the General Manager and Central Support team to ensure the assigned Design Team has the appropriate mix of company leads and self-generated leads.
• Collaborate with Sales Manager and other Assistant Sales Managers to ensure all mandatory training is completed for new and on-going training and development (includes classroom, eLearning CC 360 courses and other required training sessions).
• Facilitate customer escalations to ensure satisfaction as appropriate; communicate findings to Sales Manager and GM.
• Review customer feedback through 5-star reviews (NPS), Google Reviews, and close the loop on detractor responses.

Requirements

• High school diploma and/or GED, some college education preferred
• Previous experience leading a team preferred
• Experience using Microsoft Office product suite (Word, Excel, Powerpoint, Outlook, SharePoint, Teams)
• 5+ years of direct selling consultative sales experience within a business to consumer environment preferred, ideally in high-end furniture, design showrooms, or luxury retail environments

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance