Department Coordinator
Dh Pace Company, Inc.
Coordinate scheduling, dispatch, and admin tasks for field technicians.
16 days ago ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Albuquerque, NM
Field
Company Size
4,000 Employees
Service Specialisms
Door Systems
Access Control
Installation Services
Repair Services
Security Solutions
Maintenance Services
Sector Specialisms
Health Care
Education
Industrial & Manufacturing
Data Centers
Retail
Distribution & Logistics
Government & Municipality
Commercial Construction
Role
What you would be doing
ticket management
troubleshooting
report management
schedule coordination
work orders
billing support
- Create and maintain service tickets to ensure service dates are met
- Assist field techs with technical/mechanical troubleshooting/problem solving
- Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
- Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
- Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
- Represent the company in a professional manner
- Assist with billing paperwork and meeting customer billing document requirements
- Work with estimating team to provide service quotes when required
- Provide accurate work orders and picking lists to the warehouse for inventory pulling
- Ensuring customer COD payments are collected prior to job completion
What you bring
communication
customer service
dispatch
microsoft office
time management
multitask
- Must have excellent communication skills and focused on customer service
- Experience in a dispatch or other high volume administration field is a plus
- Experience using Microsoft Office Suite
- Must have good time management skills, be organized and the ability to multi-task
- 401k retirement plan: Including an employer match!
- Company paid: Life insurance, short-term disability, & long-term disability
- Floating Holidays: Up to 2 floating holidays per year
- Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
- Medical, dental, and vision options: Available on the 1st day of the month following your start date!
- Competitive compensation: Including annual performance evaluations!
- Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- completion of references, employment verification, background check, and drug screen required.
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Company
Overview
1926 Founded
Year Established
The company originated in 1926, marking its beginning as a small local business that has since expanded into a national leader.
- Specializes in installation, repair, and maintenance for commercial, residential, and industrial properties.
- Offers a wide range of products, including doors, automated systems, and security solutions.
- Plays a crucial role in the built environment, supporting new construction projects and ongoing maintenance.
- Provides responsive service through a team of skilled technicians nationwide with a robust network of offices and partnerships.
- Commitment to delivering the highest quality products and services
- Focus on innovation and continuous improvement
- Maintaining a collaborative environment
- Integrity in all business practices
- Respect for the individual
- Accountability in all actions
- Customer-first approach
- Building long-term relationships based on trust
2050
Net-Zero Target
Aiming to achieve net-zero emissions by the specified year.
- Ongoing commitment to reducing environmental impact
- Investing in energy-efficient solutions for buildings and infrastructure
- Utilizing environmentally responsible materials and practices in product development
- Promoting sustainability through partnerships with eco-friendly suppliers
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