Technical Support Specialist

Cherry Coatings

Family‑owned since 1968, provides commercial painting, floor & maintenance coatings across the US.

First-line IT support for multiple sites, handling tickets, training, and tech projects.

6 days ago ago

Intermediate (4-7 years), Junior (1-3 years)

Full Time

Dallas, TX

Office Full-Time

Company Size

1,000 Employees

Service Specialisms

Coatings

Protective Coatings

Industrial Painting

Surface Preparation

Specialty Coatings

Sector Specialisms

Data Centers

Education

Entertainment

Hospitality

Industrial

Institutional

Multifamily

Role

What you would be doing

onboarding training

preventative maintenance

tech lead

office setup

help desk

vendor coordination

Deliver onboarding and technology training for new hires within assigned sites.
Conduct periodic visits to secondary sites to perform preventative maintenance, assess technology readiness, and address support issues.
Serve as the onsite technology lead for the assigned primary site, managing day-to-day support needs.
Lead local technology setup and coordination for new offices, relocations, and acquisitions.
Act as project manager for technology setup in new locations, including sourcing services, coordinating installations, and verifying operational readiness
Maintain regular office visits to support technology needs and address onsite requests
Support technology components during acquisition integrations, including equipment setup and system access
Collaborate with the MSP and central IT team to manage escalations and maintain system reliability across locations.
Coordinate internet services, equipment orders, and vendor requirements with the MSP
Act as the primary onsite technology presence to support staff and route issues appropriately
Ensure technology-related projects meet deadlines and quality standards
Provide onsite and remote support, including regular travel to secondary locations for proactive maintenance and project work.
Track and document support issues, resolutions, and follow-up actions
Identify, troubleshoot, and resolve user technical issues for hardware, software, and connectivity
Deliver technology training for new hires during onboarding
Provide timely resolution for front-line help desk tickets
Act as the primary technology point of contact for an assigned main site and designated smaller secondary sites.
Coordinate local technology projects, including upgrades, network changes, and hardware replacements.
Coordinate with MSP and internal IT to ensure issues across all supported sites are resolved promptly.
Provide technology orientation and best practices training to new hires
Maintain communication and alignment with the Technology team to ensure consistent standards and documentation across all sites.
Coordinate with MSP to ensure all escalated technical issues are resolved promptly
Escalate and coordinate with MSP on issues outside direct scope or requiring advanced resolution
Maintain inventory of IT equipment and coordinate procurement with vendors and MSP
Periodic travel to company sites
Lead technology-related planning and execution for new office openings and acquisitions

What you bring

help desk

itsm

microsoft 365

project management