Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
Support BSNA field staff with software apps, troubleshoot, train, and improve processes.
24 days ago
Expert & Leadership (13+ years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Milwaukee, WI
Remote
Company Size
94,000 Employees
Service Specialisms
Climate Control
HVAC
Facility Management
Fire Alarm and Suppression
Security Equipment
Building Systems
Engineering
Consulting
Sector Specialisms
Buildings
Commercial
Residential
Industrial
Energy
Infrastructure
Security
Safety
Role
Description
user support
uat testing
documentation
trend analysis
tool development
training delivery
- Works to achieve timely contact, appropriate communication and follow-up with field personnel to resolve issues, taking direction from BNSA Business Leadership.
- Follows established procedures and guidelines.
- Assist in User Acceptance Testing for BSNA Operations applications, and assists in the collection of data from various financial systems to support other SSNA Operations team members.
- Maintains documentation in shared filing system.
- Creates supporting documentation for the timely resolution of incoming support requests.
- Works with North America BSNA Business Leadership and other JCI departments to accomplish common, strategic goals.
- Through on-going analysis, identifies trends and proposes long-term, strategic corrective action by providing input to BE Operations team and software programmers.
- Provides input for the development of new tools and processes to aid in the day-to-day operations of the User Support team.
- Provide direct support to the BSNA Field Organization, through the creation and timely resolution of Support Requests.
- Assists with development or delivery of training material for the BE-BSNA Operations programs.
- Mentors User Support Associates in learning BSNA business applications and processes and assists in escalation when necessary.
- Responsible for the promotion of and adherence to JCI’s safety policies.
Requirements
sql
ms office
accounting
team player
detail oriented
5 years
- Possesses basic knowledge of accounting/finance and business principles.
- Must be comfortable working in a fast-paced environment.
- Must be a willing team player and be able to effectively interact and communicate with a variety of customers from a wide range of backgrounds.
- Working knowledge of both Custom and Out of the Box applications preferred.
- Detail oriented
- Minimum of 5 years progressive work experience in the field or Minimum 5-8 years of service industry experience supporting business operations.
- Must have excellent analytical and problem solving capabilities with a strong desire to help others achieve their goals. Basic SQL and database structure knowledge preferred.
- MS Office proficient
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
- Pioneered the electric thermostat, launching the building controls industry.
- Evolved into a global leader in smart building systems through over a century of innovation.
- Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
- Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
- Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
Culture + Values
- N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
Environment + Sustainability
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Inclusion & Diversity
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
- Includes diversity targets in senior leaders’ performance metrics tied to compensation.
- Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
- Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.