
o Conduct on-site take-offs, submit quotes, and handle customer negotiations to drive revenue
o Oversee daily warehouse operations and team performance
o Conduct constructive performance evaluations, ensuring team growth and accountability
o Ensure team members are trained and adhere to company SOPs
o Lead and manage a market team of 5+ members, ensuring alignment with company goals and values
o Address employee relations matters, including disciplinary actions, in line with company policies
o Uphold and integrate RM Interiors’ FITT values into daily operations and decision-making
o Continuous optimize market operations across office, warehouse and field environments
o Lead annual budgeting processes and physical inventory counts for operation accuracy
o Maintain budget discipline by overseeing expenses related to waste disposal, recycling income, repair and maintenance, uniform, supply chain, utilities, and labor costs
o Ensure full compliance with OSHA standards and internal safety policies as directed by company policy
o Identify, recruit, and develop quality flooring installation contractors to meet market demand
o Recruit, hire, train, and mentor high-performing team members
o Build and maintain strong relationships with key customers, contractors and job site partners
o Oversee escalations to ensure customer satisfaction and institutional profitability
As a Market Leader, you will play a key role in driving growth and excellence across all market operations while maintaining strong relationships with our valued customers and contractors. Your leadership will ensure our customers receive top-tier service, helping us deliver on our mission to set new industry standards.
o Be proficient in all branch roles to provide hands-on leadership and problem-solving

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