Senior Desktop Support

Description

• Serve as the senior escalation point for endpoint support across all offices, ensuring timely, customer-focused resolutions.
• Manage and support hybrid meeting technologies, including Microsoft Teams Rooms and A/V systems.
• Lead automation and integration initiatives using tools like Workato, Power Automate, or similar platforms.
• Identify and implement workflow improvements that enhance efficiency and user experience.
• Maintain IT documentation, onboarding materials, and knowledge articles that support learning and transparency.
• Support deployment, maintenance, and lifecycle management of devices, software, and collaboration tools.
• Mentor junior IT staff and model service excellence and continuous improvement.
• Partner with internal teams to evaluate emerging technologies aligned with our digital transformation roadmap.
• Troubleshoot complex hardware, software, and network issues across Windows, macOS, and Microsoft 365 environments.

Requirements

• Familiarity with Egnyte, Autodesk Construction Cloud, or other AEC platforms is a plus.
• Exceptional customer service, communication, and collaboration skills.
• Deliver exceptional customer service and communicate with patience and clarity
• Thrive on solving complex technical puzzles and improving the way people work
• Strong analytical and problem-solving abilities, with curiosity and learning agility.
• Experience with Active Directory / Entra ID (Azure AD), Microsoft Endpoint Manager (Intune), and Teams administration.
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or automation platform certifications preferred.
• Minimum 7 years of experience in desktop or IT systems support roles, preferably in the Architecture, Engineering, or Construction industry.
• Hands-on experience with automation tools such as Workato, Power Automate, or Zapier.
• Deep knowledge of Windows 10/11, macOS, and Microsoft 365.

Benefits

• Want and appreciate the balance of a hybrid schedule
• Opportunity to participate in the firm’s bonus program
• Fully employer paid employee coverage for: Medical, Dental, Vision, Short/Long Term Disability and AD&D
• 10 Flex Paid Holidays
• Robust benefits package
• Competitive starting base pay: $56,000 – $85,000 annualized. Exact compensation will depend on experience, qualifications, and internal equity within the established range.
• Employee Stock Ownership Plan and 401(k)
• We offer an engaging and collaborative culture fostering passionate and energetic people.
• Beautiful work environment, fabulous team, unlimited developmental opportunities
• 16 PTO days to start
• Voluntary Benefits including Pet Insurance and Life Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance