IS Services & Support Engineer
Turner Construction Company
Provide IS support, troubleshooting, and maintenance for end-user hardware, software, and network.
21 days ago ago
$80,000 - $110,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Philadelphia, PA
Onsite
Company Size
10,000 Employees
Service Specialisms
Construction Management
General Contracting
Project Management
Consulting
Technical Services
Pre‑Construction
Virtual Design & Construction (VDC/BIM)
Sector Specialisms
Commercial
Residential
Healthcare
Sports
Aviation
Transportation
Infrastructure
Industrial
Role
What you would be doing
technical support
ticket management
change management
data migration
disaster recovery
security compliance
- Apply basic continuous improvement concepts and practices to work efficiently, enhance programs, coordinate, and reduce waste.
- Maintain updated documentation of assigned requests within ticket management system.
- Support development of knowledge-based articles based on ticket resolutions as applicable.
- As directed, assist with implementing projects following Turner IS methodology for change management including scope, schedule and budget.
- Assist with troubleshooting, supporting, and resolving end-user issues related to Information Services (IS) voice, data, applications, hardware, software, workstation configuration, network and technology systems. Document issues in ticketing system and provide timely status updates and final resolutions to end-users.
- Escalate Turner IS security compliance and standards matters to supervisor and educate end-users on IS policies, procedures, Turner tools, and best practices.
- Support and inform end-user’s technology requests and identify appropriate options based on hardware, software, or system functional specifications relevant to IS standards and operational tools.
- As directed, assist with and complete data migrations, archive data, and manage data user permissions.
- With authorization, procure hardware, software, and cellular services from equipment vendors and provision and configure as assigned. Track allocation of equipment.
- Support recovery from disaster or failure of equipment identified during daily system backups of local server and other mission critical business unit infrastructure.
- As requested, provide information for briefings at IS management meetings.
- Support development, tracking, and maintenance of timely documentation of local technology infrastructure including inventories of hardware and applications of desktop computers.
What you bring
active directory
windows 10
office 365
a+
3 years
ticketing
- Basic experience using continuous improvement principles and concepts
- Basic desktop and systems support and troubleshooting knowledge
- Basic knowledge of Windows Server Administration and Active Directory
- Able to work independently with direction and supervision, and in team environment Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands, talk, and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Performance of the required duties may require physical ability to climb permanent and temporary stairs, passenger use of construction personnel hoists, ability to climb ladders and negotiate work areas under construction. While performing the duties of this job, the employee is frequently required to sit, climb, balance, stoop, kneel, crouch, crawl, use hands to finger, handle or feel objects, tools, or controls, and reach with hands, talk, and hear. The employee is regularly required to be mobile, and the employee occasionally travels both short and long distances via a variety of conveyances. The employee occasionally performs work on-site at construction work sites, office locations, and/or off-site venues. The employee must regularly lift and/or move up to 15 pounds and occasionally lift and/or move up to 50 pounds.
- Basic knowledge of telephone equipment, VOIP, LAN/WAN, peripheral network devices, and cellular phone operating systems
- Professional and clear verbal and written communication skills
- Familiar with supporting multi-function printers and scanners
- Proficient computer skills and familiar with Microsoft Office 2016, Office 365, SharePoint, OneDrive, two-factor authentication, data migrations, and Mobile Device Management applications
- Adopt IS lean tools to plan, schedule, and perform work activities and to communicate status with supervisor and team.
- Ticket management system experience
- Familiar with installation and deployment of Windows 10 and 11 operating systems
- Minimum of 3 years of related experience and in pursuit of or with Bachelor’s Degree from accredited degree program in Information Services, Computer Science, Operations, Management, or related field of study, or with current Information Technology (IT) certifications such as A+, Network+, or MCP, or with equivalent combination of education, experience, and training
- Understand, follow, and apply IS policies, procedures, security and standards relating to infrastructure systems, components, applications and services.
- Basic knowledge of malware, spyware, anti-virus software
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1902 Founded
Year Founded
The company's legacy began in 1902.
- With a rich legacy, the company has delivered iconic projects such as the Burj Khalifa and New York’s One World Trade Center.
- The company specializes in a wide range of sectors, including commercial, residential, industrial, and infrastructure construction.
- The company has earned a reputation for executing complex, large-scale projects on time and within budget.
- The company’s expertise extends to diverse civil works, including heavy civil projects like bridges, roads, and utilities.
- The company is also known for its innovative approach, integrating advanced construction techniques and sustainability in its projects.
- The company has consistently ranked among the top global contractors.
- Teamwork
- Integrity
- Commitment
- “A promise made is a promise delivered.”
- Safety and Wellness: promote an injury-free environment and the safest workplace possible
- Lean Construction: emphasize collaboration, reliable scheduling and delivering the most value while consuming the fewest resources
- Innovation: foster a culture of continuous improvement and technical expertise
- Environmental Sustainability and Resiliency: conduct business consciously and responsibly to create a healthy, prosperous and sustainable future
- Community and Citizenship: commitment to community and educational outreach as essential corporate citizenship
- Environmental, Social and Governance (ESG): connecting safety, care for others, sustainability, transparency and accountability
Net Zero by 2030
Carbon Neutrality Targets
Achieves Scope 1 and 2 Net Zero for operations by 2030 and supply chain by 2040.
$60B Delivered
Green-Building Projects
Over $60 billion worth of green-building projects completed.
43M Tons Diverted
Construction Waste Reduction
Over 43 million tons of construction waste diverted from landfills.
27% Emissions Cut
Data-Center Pilot Success
Achieved a 27% reduction in emissions through electric temporary heat in data-center pilot.
- LED lighting on sites, bans vehicle idling, electrifies fleet and pilots hybrid/electric construction equipment
- Fleet to be fully electric by 2028
- Using renewable diesel (HVO) across projects to reduce lifecycle carbon, with broader deployment planned in 2025
- Projects like Chico State Behavioral & Social Sciences Building are net‑zero operationally and LEED Gold
- Advanced low‑carbon concrete methods earned NRMCA Concrete Innovation Awards (e.g. SFO Terminal 3 West, Intuit Dome, Massachusetts research facility)
- ESG pillars: sustaining our planet, protecting people, transforming industry
2030 Vision
Workforce Diversity
Aim to reflect the diversity of communities at every level by 2030.
120+ ERGs
Employee Resource Groups
Operate over 120 Employee Resource Groups with thousands of participants.
- Workforce as richly diverse as the communities in which the company operates.
- Inclusion Action Committee set a 2030 vision to reflect community diversity with equitable representation at every level.
- Employee Resource Groups include Women, Pride, Veterans, Parents, Mosaic, Abilities, Young Professionals, and Interfaith.
- Anti-harassment/anti-bias standards enforced across all worksites; engage industry via the Time for Change Consortium.
- Recruitment goal: increase diverse hires at all levels including interns, college recruits, and experienced professionals.
- Ensure equitable access to development opportunities and fair treatment on jobsites.
- Pay equity maintained across gender and race.
- Partnerships with HBCUs include scholarships, grants, mentoring, and professional-development events for diverse students.
- ERGs support professional growth, such as empowering women's visibility and growth.
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