IT Desktop Support

Description

Requirements

• Proficiency in supporting Windows-based PCs, including hardware diagnostic and software troubleshooting.
• Must be able to lift up-to 50 lbs. repetitively.
• Familiarity with Jira or ServiceNow ticketing system
• Excellent communication and customer service skills, with a user-first mindset and a calm, professional demeanor under pressure.
• Basic networking knowledge, including IP configuration, connectivity troubleshooting, and familiarity with LAN/WAN environments.
• The position is an-site role at our new Atlanta location, initially, we may need to start someone at an alternate offsite location (temporarily), but this role may have up to 10% travel required to IEM facilities, training or conferences.
• Experience with application support for internal business users, including installation, configuration, and issue resolution.
• Ability to meet SLA requirements, including rapid response to high-priority tickets (e.g., VP-level within 15 minutes).
• Must have dexterity and ability to physically set-up hardware.
• Must be able to move and install hardware.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira) and experience documenting technical issues and resolutions.
• Must be able to break down boxing materials for disposal.
• 3+ years of experience in desktop or IT support, with hands-on exposure to Level 1 and Level 2 troubleshooting.
• Must be able to box/unbox computers, computer equipment and peripherals.
• Must be able to organize and maintain a clean/clutter-free work environment.
• Strong deskside support skills, with the ability to troubleshoot and maintain laptops, printers, scanners, and other peripherals.
• Must be able to climb ladder (accessing switches, servers, etc…).

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance