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Rkw Residential
First point of contact for residents/guests, delivering customer service and coordinating amenities.
12d ago
Junior (1-3 years)
Full Time
Charlotte, NC
Onsite
Company Size
200 Employees
Service Specialisms
Property Management
Real Estate Development
Construction Services
Turnkey Solutions
Design & Build
General Contractor
Consulting
Sector Specialisms
High-Rise
Mid-Rise
Garden-Style
Build-to-Rent
Multifamily Property Management
Pre-Development Advisory
Construction Management
Due Diligence
Role
What you would be doing
resident relations
safety monitoring
vendor coordination
record keeping
report preparation
community events
- While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands to handle or feel.
- Address and resolve resident concerns promptly, ensuring a high level of satisfaction and engagement.
- Monitor the property for safety and security concerns, reporting any issues to the Property Manager.
- Serve as a communication hub for residents, providing information about property policies, local services, and community resources.
- Liaise with vendors and service providers to ensure timely and efficient service delivery.
- Maintain accurate records of resident interactions, service requests, and community events.
- Ensure compliance with all safety protocols and emergency procedures.
- Maintain a welcoming environment by ensuring common areas are clean, organized, and well-maintained.
- Assist in the preparation of reports related to resident feedback and service performance.
- Coordinate various services for residents, including maintenance requests, package deliveries, and transportation arrangements.
- Organize and promote community events and activities to foster resident interaction and engagement.
- Distribute newsletters, notices, and other communications to residents as directed by the Property Manager.
- Greet residents and guests warmly, providing assistance with inquiries and requests in a friendly and professional manner.
What you bring
associate's
microsoft office
realpage
yardi
problem solving
customer service
- High school diploma or equivalent; Associate's degree in Hospitality, Business, or a related field preferred.
- Strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy.
- Proficiency in Microsoft Office Suite and property management software (e.g., RealPage, Yardi) is a plus.
- 1-2 years of experience in customer service, hospitality, or property management preferred.
- Excellent communication and interpersonal skills, with a strong focus on customer service.
- Ability to multitask and manage competing priorities in a fast-paced environment.
- Ability to lift and/or move up to 25 pounds occasionally.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Leading real estate investment and management firm.
- Focuses on developing and managing high-quality residential communities.
- Specializes in value-add and opportunistic investment strategies.
- Has a strong presence in key U.S. markets with a growing portfolio.
- Typically involved in multifamily properties, providing exceptional living experiences.
- Aims to create long-term value for investors through strategic acquisitions and developments.
- Known for its hands-on, proactive management approach.
- Portfolio spans across urban and suburban properties, emphasizing convenience and lifestyle.
- Renowned for transforming underperforming properties into thriving communities.
- We act with integrity, honesty, and respect.
- We are committed to delivering exceptional service and value.
- We embrace a culture of collaboration, innovation, and creativity.
- We hold ourselves accountable to the highest standards.
- We strive to be a leader in customer service, real estate management, and operations.
- The company has a commitment to sustainability, emphasizing environmental responsibility in all operations.
- The company is focused on energy-efficient building systems and green technologies to reduce its environmental footprint.
- The company has established clear sustainability goals, though specific metrics and timelines are not readily available on the public domain.
- The company prioritizes green building certifications for their properties, including LEED and ENERGY STAR.
- Committed to fostering a diverse and inclusive workforce where all employees feel respected and valued.
- Has strategic goals for enhancing gender diversity across leadership positions and the workforce.
- Tracks and works to improve gender-related statistics, focusing on recruitment, retention, and promotion of women.
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