Service Coordinator

Description

• Coordinating via phone and email with customers to schedule the job. Follows up with customer on status of work.
• Invoicing job in computer system (Syspro) in a timely manner after job is completed.
• Entering order information into computer system (SYSPRO) by following documented process.
• Calling homeowner/community/customer to confirm order and validate information for installs or service. Records notes of these conversations in systems so helpful information can be seen by others involved in the process.
• Ensuring all necessary paperwork is completed correctly.
• Developing and maintaining a positive relationships with internal staff and customers.
• Ensuring inventory required for the install is assigned to the order or is readily available in inventory or on order from the supplier (Communicate with warehouse and purchasing)
• Updating system with the status of the order such as not ready, credit hold, ready to schedule or scheduled. Reviews system daily to determine what follow up is required
• Regularly following up on outstanding service jobs to ensure they are needed and cancels any that are no
• Listening to customer requests or complaints received by telephone or by email. Ensures the appropriate level of attention is instituted to resolve these issues or to fulfill the customer requests.
• Working closely with service manager and warehouse staff to insure product availability for installation and service.
• Regularly checking service inventory to ensure accuracy of inventory and invoicing.

Requirements

• Able to key verbal, faxed, or emailed orders accurately and quickly with a sense of urgency.
• Prior HVAC Installation knowledge preferred.
• Detail-oriented with the ability to handle multiple tasks.
• Experience with Microsoft Office products (Word, Excel, and Outlook).
• Effective written and verbal communication skills with excellent follow-up and organizational skills.
• High school diploma or GED is required.
• Prior customer service experience.
• Ability to learn new systems, procedures, and several products quickly.
• Data entry skills (accuracy and quantity)
• Demonstrates a customer service attitude and the ability to be a team player.

Benefits

• 401K with Company Match
• Health Care Plan (Medical, Dental & Vision)
• Vacation & Personal Time
• Paid holidays
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term & Long Term Disability

Training + Development

Interview process

Visa Sponsorship

Security clearance