Business Systems Analyst

Description

• Govern master data (cost codes, job attributes, templates) to support consistent operational reporting.
• Consistently champion measurable outcomes—reduced rework, cleaner data, faster job starts, improved adoption.
• Deliver high-clarity onboarding and recurring training for estimators, PMs, and field users.
• Lead release cycles including UAT, cutover, communication, and post-release validation.
• Document SOPs and controls that protect data integrity and reduce operational variance.
• Lead the functional side of GSI’s CRM transition to Salesforce.com, ensuring mapping accuracy, testing rigor, and cutover readiness.
• Maintain a prioritized enhancement roadmap aligned to business value.
• Monitor and harden integration health (API, flat file, SFTP, middleware).
• Align closely with Vista/ERP stakeholders and CRM owners to ensure frictionless, end-to-end workflows.
• Manage the support queue with discipline: establish priorities, detect patterns, and eliminate recurring defects at the root.
• Act as the primary SME for B2W Estimating, Track, and Project Management.
• Eliminate sync timing issues, duplicates, misalignments, and data quality defects.
• Communicate upcoming changes, outages, and system capabilities in plain, operationally relevant language.
• Validate data mappings (jobs, cost codes, phases, users, labor/equipment).
• Maintain clean, scalable standards for roles, permissions, user provisioning, and reference data.
• Produce durable training assets (guides, SOPs, checklists) that reinforce “how we do it here.”
• Own the incident response cycle: isolation, workaround design, vendor escalation, documentation, and communication.
• Deliver Tier 2/3 support with urgency and precision—rapid triage, root-cause analysis, and solution implementation.
• Serve as GSI’s primary point of contact for B2W support, escalations, and product updates.
• Build and sustain a network of power users across the company to drive consistency and elevate data quality.
• Partner deeply with Estimating, Operations, PMs, and Field leadership to translate business needs into crisp requirements, user stories, acceptance criteria, and test plans.
• Drive adoption through persuasion, clarity, and measurable improvement—not force.

Requirements

• Demonstrated experience managing production support, structured triage, and vendor escalation.
• Root-cause problem solver who resists band-aids and focuses on permanent fixes.
• Experience with cross-system integrations, mapping, and troubleshooting.
• Comfort with basic SQL and cross-system data validation
• Ability to prioritize decisively and operate with urgency in production environments.
• Experience with Viewpoint Vista or similar construction ERP; understanding of cost/time/job workflows.
• Strong documentation discipline and ability to translate technical concepts for non-technical users.
• Process-driven operator with high standards for quality, clarity, and data integrity.
• Systems thinker who quickly understands relationships between tools, workflows, and data.
• Experience supporting CRM-driven job setup processes; Salesforce.com experience is a significant advantage.
• Clear, concise communicator who bridges the gap between the field and technical teams.
• Viewpoint Vista ERP
• Ownership mindset —acts with urgency, raises the bar, and earns trust across the organization.
• Hands-on experience with B2W Estimating, Track, and/or Project Management.
• 3+ years supporting enterprise applications in a business-facing capacity (construction systems preferred).
• B2W Estimating / Track / PM
• Own the functional understanding of data traveling across:
• Calm under pressure , particularly during outages or payroll/time-critical issues.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance