Regional Service Manager - Fire & Security at Clymac Ltd in Longfield, England, United Kingdom | Kablio

Role

Description

subcontractor management

service delivery

scheduling

first‑time fix

cost auditing

performance reporting

Complete management of subcontractors utilised within your region
To be responsible and accountable for the operational service delivery in your region, meeting PPM compliance targets and ensuring adherence to corrective SLA's of the customer and the NSI
Management of the scheduler(s) for your region to ensure efficient labour deployment on a postcode analysis and forward planning basis, and ensuring deployment of engineers on call-out works within SLA of customers or NSI response times
To ensure the diligent use of customer portals across the regional service team
To act as escalation for customer needs, complaints, and concerns with a sense of urgency as and when required
Ensure that scheduling teams adhere to KPI's set for customer communication
Audit and authorise service department running cost's Inc. - Time sheets, expenses, parts ordered, commissions, fuel expense.
Maximise revenue generation of engineers, meeting or exceeding targets set for each engineer classification
To chair and hold regular management team meetings for the regions detailing best practice and ensuring all members of the team have an opportunity to develop
Ensuring sufficient and efficient resourcing of suitably skilled and qualified engineers to deliver on the company's commitments to its customers
Management of the Lead Engineers to deliver a first-class service to all our customers, whilst delegating lead engineer responsibilities of day to day management of regional engineers
To ensure first-time fix rates of 85% within your region based on good stock control, analysis of customer equipment, and sufficient technical training
Service docket reviews for every completed engineer job per day to determine if further customer support is required paying particular attention to further action calls raised
Review department commitment regularly, ensuring optimum utilisation of resources to achieve agreed service levels in line with agreed KPI's (engineering areas covered, callout rotas and holidays)
Take ownership of all customers in relation to all aspects of service delivery
To effectively manage aged calls ensuring backlog of all call types is managed in accordance with company targets
To monitor Health and Safety Compliance - completion of toolbox talks, health and safety audits (PPE, Ladder, vehicle etc.), reporting accidents, near misses and dangerous occurrences
Performance reviews of all regional engineers and competency reviews to support training requests
Ensure that each individual is clear of what is expected of them in terms of customer service and productivity
Provide input for quotations and solutions to effective repairs at customer sites via the agreed internal process
Weekly reporting on engineer performance, customer service delivery within your region and C4W status of jobs
To ensure Environmental Compliance - safe disposal of waste (ionised detectors / WEEE etc.), returns of waste transfer and consignment notes and to ensure all operatives carry the waste transfer certificate

Requirements

uk driving

line management

fire security

electrical

customer contact

self-motivated

Full UK Driving Licence
Self-motivated and able to organise workload, with the ability to work on own initiative
Experience of front-line customer contact preferred
Highly organised, professional and computer literate
Line Management experience (Essential0
Good all-round knowledge of Fire and Security Systems. If you have not been a hands-on engineer prior, but you have good operational knowledge within Fire & Security, then we still want to hear from you!
Technical background in the electrical/electronic industry. (not a deal breaker)

Benefits

Mental Health & Well-being scheme
Life Assurance 4x Salary
Car or Car Allowance
Development & Progression opportunities
Paid Holidays plus Bank Holidays (25 days standard plus Bank Holidays)
Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)
Access to continued training at the Marlowe Academy
Basic Salary - Competitive
Pension Scheme

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no right‑to‑work sponsorship is provided; candidates must already have uk work eligibility.

Security clearance

Information not given or found

Company

Overview

Founded with a vision to provide top-notch civil engineering services across diverse sectors.
Expertise spans a variety of industries, from utilities to infrastructure, with a particular focus on water resources.
Delivered significant infrastructure projects across the UK, contributing to major urban and rural developments.
Known for its innovative approach to complex construction and civil engineering challenges.
Committed to high-quality workmanship, safety, and meeting client needs with precision and care.
Specializes in large-scale industrial projects and civil works, from groundwork to full infrastructure solutions.
Established as a trusted partner for high-stakes projects in the public and private sectors.

Culture + Values

Safety and Quality

Safety and quality are foundational to all our operations and decisions.

Skilled Team

A highly skilled, motivated, and committed team drives our success.

Customer Satisfaction

Committed to delivering exceptional customer satisfaction.

Innovation and Improvement

Continuous improvement through innovation in all areas.

Trust and Respect

Building long-term relationships based on trust and respect.

Environmental Responsibility

Environmental responsibility is integrated into our operations.

Environment + Sustainability

2050 Target

Net Zero Commitment

Committed to achieving Net Zero emissions by the year 2050.

Reduction of carbon emissions through energy-efficient systems and solutions.
Implementation of sustainable practices in all stages of project delivery.
Ongoing monitoring and evaluation of environmental impact.

Inclusion & Diversity

Articles

Our Services

Projects

Careers

Role

Description

subcontractor management

service delivery

scheduling

first‑time fix

cost auditing

performance reporting

Complete management of subcontractors utilised within your region
To be responsible and accountable for the operational service delivery in your region, meeting PPM compliance targets and ensuring adherence to corrective SLA's of the customer and the NSI
Management of the scheduler(s) for your region to ensure efficient labour deployment on a postcode analysis and forward planning basis, and ensuring deployment of engineers on call-out works within SLA of customers or NSI response times
To ensure the diligent use of customer portals across the regional service team
To act as escalation for customer needs, complaints, and concerns with a sense of urgency as and when required
Ensure that scheduling teams adhere to KPI's set for customer communication
Audit and authorise service department running cost's Inc. - Time sheets, expenses, parts ordered, commissions, fuel expense.
Maximise revenue generation of engineers, meeting or exceeding targets set for each engineer classification
To chair and hold regular management team meetings for the regions detailing best practice and ensuring all members of the team have an opportunity to develop
Ensuring sufficient and efficient resourcing of suitably skilled and qualified engineers to deliver on the company's commitments to its customers
Management of the Lead Engineers to deliver a first-class service to all our customers, whilst delegating lead engineer responsibilities of day to day management of regional engineers
To ensure first-time fix rates of 85% within your region based on good stock control, analysis of customer equipment, and sufficient technical training
Service docket reviews for every completed engineer job per day to determine if further customer support is required paying particular attention to further action calls raised
Review department commitment regularly, ensuring optimum utilisation of resources to achieve agreed service levels in line with agreed KPI's (engineering areas covered, callout rotas and holidays)
Take ownership of all customers in relation to all aspects of service delivery
To effectively manage aged calls ensuring backlog of all call types is managed in accordance with company targets
To monitor Health and Safety Compliance - completion of toolbox talks, health and safety audits (PPE, Ladder, vehicle etc.), reporting accidents, near misses and dangerous occurrences
Performance reviews of all regional engineers and competency reviews to support training requests
Ensure that each individual is clear of what is expected of them in terms of customer service and productivity
Provide input for quotations and solutions to effective repairs at customer sites via the agreed internal process
Weekly reporting on engineer performance, customer service delivery within your region and C4W status of jobs
To ensure Environmental Compliance - safe disposal of waste (ionised detectors / WEEE etc.), returns of waste transfer and consignment notes and to ensure all operatives carry the waste transfer certificate

Requirements

uk driving

line management

fire security

electrical

customer contact

self-motivated

Full UK Driving Licence
Self-motivated and able to organise workload, with the ability to work on own initiative
Experience of front-line customer contact preferred
Highly organised, professional and computer literate
Line Management experience (Essential0
Good all-round knowledge of Fire and Security Systems. If you have not been a hands-on engineer prior, but you have good operational knowledge within Fire & Security, then we still want to hear from you!
Technical background in the electrical/electronic industry. (not a deal breaker)

Benefits

Mental Health & Well-being scheme
Life Assurance 4x Salary
Car or Car Allowance
Development & Progression opportunities
Paid Holidays plus Bank Holidays (25 days standard plus Bank Holidays)
Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)
Access to continued training at the Marlowe Academy
Basic Salary - Competitive
Pension Scheme

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no right‑to‑work sponsorship is provided; candidates must already have uk work eligibility.

Security clearance

Information not given or found