Community Manager

Description

• Recruit, train, coach, manage and motivate team members and provide evaluations and recommendations to HR.
• Additional Responsibilities: Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking; monitor revenue transactions and rent collection; nonpayment of rent processes; collection agency follow-up and reporting; leasing procedures and compliance with Affirmative Fair Housing Marketing Plan and other regulatory requirements; approve and submit employee time sheets; enact cost control measures as needed.
• Attend trainings, seminars and conferences
• Oversee upkeep of the property curb appeal, annual inspection of apartments, market ready units, safety and preventive maintenance, preparation for local, state or federal audits or inspections, monitoring of work order system, and incident documentation and reporting for risk management.
• Provide outstanding customer service to residents, ensure that all appropriate communications are distributed on a timely basis, and follow up on service requests or complaints, or issues involving violations of building rules or resident policies. Work closely with Community Life staff and resident associations and groups to provide and advertise activities and services available on site and in the local area, in order to provide access and foster a sense of community and wellbeing.

Requirements

• Microsoft Word, Excel, Outlook and Yardi or other industry software experience required
• Demonstrated excellent customer service skills are necessary to be successful in this role
• Ability to speak a second language is a plus!
• Available for emergencies, on call duties, resident functions and weekends as needed.
• Knowledge of all regulatory programs and policies regarding housing and affordable housing are necessary
• Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required
• Leadership skills and understanding of effective management of personal development for all employees desired
• Excellent verbal and written communication skills required
• Knowledge of Federal Fair Housing Laws & Guidelines a plus
• Excellent budget and financial management skills

Benefits

• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Hospital & Critical Illness Insurance
• Company paid Life & Disability Insurance
• Employer contributions to Health Savings Accounts
• Confidential, 24/7 Employee Assistance Program

Training + Development

Interview process

Visa Sponsorship

Security clearance