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Front Desk Associate (Full Time) - 2525 Van Ness
Action Property Management
Provide 5‑star front desk & concierge service for a luxury HOA community.
2d ago
$27 - $28
Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
San Francisco, CA
Onsite
Company Size
601 Employees
Service Specialisms
Accounting & HOA Finances
Manager & Resident Portals
Dedicated Support Team
Board Involvement
Resident Services
Escrow Services
On-site HOA Management
Event Planning
Sector Specialisms
HOA Property Management
Homeowner Association Management
Residential Communities
Urban Properties
Large-scale Developments
New Development Properties
Hotel Properties
Role
What you would be doing
front desk
customer service
access control
daily reporting
phone handling
concierge service
- Maintain the appearance of the front desk area, lobby, and main elevators
- Address resident and guest concerns and questions
- Provide concierge services
- Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
- Complete Daily Activity Report
- Monitor lobby activity and maintain access control
- Answer and direct incoming phone calls. Receive and distribute resident parcels
What you bring
hospitality mgmt
high school
customer service
strong judgment
age 18+
governing docs
- Strong judgment and solutions-oriented
- Hospitality Management college students or recent graduates are highly desired
- On-going hospitality and property management training
- Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
- Minimum of a High School Diploma or equivalent.
- Polished and professional appearance and demeanor
- At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
- Demonstrate strong understanding of the association's governing documents
- Comprehensive health benefits and paid time off package for qualifying employees
- Exclusive employee discounts through ADP Marketplace
- Opportunities for career growth and advancement
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- pre‑employment background check and drug screening required.
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Company
Overview
1984
Year Founded
The company was established in Irvine, California, marking the beginning of its journey from a local HOA property manager to a multi-regional specialist.
$750M
Annual Revenue
The company reported a significant revenue figure, reflecting its growth and operational success in the property management sector.
1996
CEO's Tenure
The current CEO, who began as a community manager in 1996, has played a pivotal role in the company's expansion and leadership.
2024
Headquarters Relocation
The company is set to move its headquarters to a new location in Irvine, a significant step in its ongoing development and operations.
- Operates across California and Arizona, managing diverse communities from single-family homes to mixed-use high-rises.
- Delivers services like financial accounting, maintenance coordination, board and resident portal administration.
- Leverages in-house tech team to power proprietary portals and AWS-hosted systems for resident and board access.
- Serves new developments alongside mature communities, tailoring plans from day one through ongoing operations.
- Engineers standout experiences in urban and hotel-residential environments, balancing hospitality with community care.
- Maintains quality through structured annual service cycles spanning landscaping, maintenance, financial reviews.
- Noted for seamless transitions during acquisitions and relocations.
- We are committed to doing the right thing, always, and acting with honesty and transparency.
- Our priority is to deliver unparalleled service and exceed client expectations.
- We foster collaboration and trust among all team members, working together toward common goals.
- We encourage creative solutions and embrace new technologies to improve the way we work.
- We strive for continuous improvement and deliver the highest quality in everything we do.
- We take ownership of our actions and are responsible for delivering results.
Net zero by 2030
Emissions Target
Aims to achieve net zero emissions through comprehensive sustainability efforts.
- Committed to reducing its environmental footprint.
- Implements green building practices and energy-efficient solutions.
- Works with clients to achieve sustainability goals, including energy-efficient lighting and waste reduction programs.
- Supports sustainable materials and technologies.
- Maintains high environmental performance through regular audits and compliance.
- Committed to creating an inclusive and diverse workplace.
- Prioritizes equal opportunity for all employees and promotes a culture of respect and inclusion.
- Strives to maintain gender balance and diversity across all levels of the organization.
- Has implemented strategies to ensure diversity in recruitment, leadership development, and employee engagement.
- Focused on creating a workplace where employees feel empowered to bring their whole selves to work.
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