Account Manager

Description

• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to customers.
• Develop a comprehensive understanding of Urban SDK’s products, services, and product roadmap.
• Train and successfully onboard new customers.
• Serve as the main point of contact in all matters related to customer concerns and needs within your assigned territory accounts.
• Achieve customer retention and expansion goals.
• Develop strong relationships with product and engineering teams to assist in new product development based on customer feedback.
• Handle inquiries and requests from customers and address their needs.
• Qualify upsell, cross-sell, and renewal opportunities within assigned territory accounts.
• Train and Onboard new customers, so they have a full understanding of the platform.
• Work closely with the Account Management team, Sales Team and Sales Management to communicate pipeline, develop, test and implement new customer success strategies.
• Build and strengthen customer relationships to achieve long-term partnerships leading to increased customer retention.

Requirements

• 3+ years of Customer Success, Renewal or Account Management experience, preferably with enterprise software or SaaS.
• A track record of achieving customer retention and sales targets.
• Demonstrated ability to articulate the business value of complex enterprise technology.
• Have a strong ability to identify risk accounts and work with leadership to develop a plan of action to reduce risk.
• BA/BS required or equivalent experience
• Familiarity with the transportation technology, city planning, or civil engineering industry is a plus.
• Familiarity with analytics, databases, and smart city technology is a plus.

Benefits

• 21 Days Vacation
• Medical, Vision, Dental, 401(k)
• Annual Bonus
• Office Lunch provided Daily

Training + Development

Interview process

Visa Sponsorship

Security clearance