Commercial Solutions Director

Description

This is a pivotal role focused on strengthening long-term partnerships, elevating customer satisfaction, and driving top-line sales performance.

You’ll collaborate across operational, commercial, and support functions to identify opportunities that reinforce our WIN, KEEP & GROW approach, ensuring we remain the preferred long-term partner for our healthcare clients.

As the Solutions Director, you will work closely with the Divisional Director to shape retention and organic growth strategies that align with the wider commercial direction.

• Support the achievement of top-line sales targets with a strong focus on retention and organic account growth.
• Lead, motivate, and coordinate subject matter experts and support teams throughout the retention and solutions process.
• Contribute to solution development, bidding strategies, and customer engagement throughout the commercial lifecycle.
• Drive the effective use and implementation of commercial tools, processes, and governance standards.
• Influence client engagement plans in alignment with WIN, KEEP & GROW priorities.
• Lead retention activities across the healthcare division, delivering robust strategic retention and off-market initiatives.

Requirements

We’re seeking an exceptional Solutions Director (Healthcare) to lead retention and growth initiatives across our healthcare division.

Are you a strategic, forward-thinking leader with a passion for client retention, solution design, and sustainable growth?

• Experience driving service growth, innovation, and customer-centred improvements.
• Strategic thinker with strong influencing skills and a collaborative approach.
• Decisive, action-oriented, and able to balance multiple stakeholder needs.
• Strong problem-solving capabilities with the ability to deliver measurable results.
• Must hold a full UK driving licence, as the role involves travel between sites.
• MUST HAVE: Demonstrable experience of leading large, complex FM healthcare focused contracts
• Demonstrates key leadership competencies including strategic mindset, commercial and financial acumen, customer focus, collaboration, and high-level communication skills.
• Proven track record in account retention, including solution development, negotiation, and formal tender processes.

Benefits

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

Training + Development

Interview process

Visa Sponsorship

Security clearance