System Support Engineer at Hitachi Rail in London, England, United Kingdom | Kablio

Role

Description

configuration control

systems analysis

change management

network capacity

problem management

technical documentation

Control receipt, identification, storage, and withdrawal of all supported configured items
Carryout systems analysis activities to support service delivery and service support
Record all requests for change and validate possibilities for configured items and network development
Support and develop ACMS by providing accurate details of configured items
Provide support for change management process, for changes to existing network
Understand the importance of configuration control and be capable of developing processes and managing equipment configuration for compliance with them
Work with the Service Desk providing updates of changes or future changes to support customer by way of notification
Co-ordinating / supervising work groups during planned work and faulting activities.
Manage network capacity to support existing and future business needs
Carry out Problem and Release management tasks to maintain minimum risk to existing and future services
Undertake equipment/system testing as required and within the limits of your agreed competency
Work with third party supplier when required to prevent network interruption and future failures
Support the O&M review and acceptance of designs for projects and bids
Write and update Service Centre Technical documents and Change Control documentation
Take part in Design Reviews, with particular attention to the impact of designs and works upon O&M services
Deputise for the Network Support Manager when required

Requirements

presentation

sql

unix

ip

mpls

problem-solving

Presentation skills
Have an understanding of operating system and application software, Microsoft systems, SQL and Unix would be an advantage
Strong knowledge of IP, SDH, PDH, MPLS/TP (MSN), MPLS ATM and RF networks
Experience of Transmission system Testing and Faulting
Have a strong understanding of IP, SDH, PDH, MPLS/TP (MSN), ATM and RF technologies to support the business and customers
Highly skilled at problem-solving

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

single-stage in-person interview at palestra or waterloo focusing on technical and behavioural competencies.

Visa Sponsorship

Information not given or found

Security clearance

some vacancies may require full security clearance; additional evidence may be needed per uk government guidelines.

Company

Overview

Culture + Values

Wa (Harmony): We need to show respect to our colleagues, our suppliers, our clients and our stakeholders. We show respect to earn respect.
Makoto (Sincerity): We should act with integrity in all we say and do, … we maintain fairness in all our dealings; our reputation is founded on how we go about our business.
Kaitakusha – Seishin (Pioneering Spirit): We lead with ambition, seeking new challenges; we are not afraid to be flexible and adapt to the changing needs of our business.

Environment + Sustainability

100% Emission

Scope 1 & 2 by 2030

Target to achieve complete elimination of operational greenhouse gas emissions.

40% Reduction

Scope 3 by 2030

Aims to reduce emissions across the entire value chain, including supply chain and product use.

12% Decrease

Scope 1 & 2 in FY22

Achieved a significant drop in operational emissions in the fiscal year 2022.

90% Lower

CO₂ in HS2 Fleet

Accredited with PAS 2080, demonstrating a major improvement in fleet efficiency.

Carbon neutrality across business sites by 2030
Carbon neutrality across entire value chain by 2050
Net-zero across value chain by 2050 and net-zero operations by 2030

Inclusion & Diversity

October 2023

DEI Global Committee Launched

The company established a global committee to oversee diversity, equity, and inclusion initiatives.

Membership Doubled

Employee Resource Group Growth

Employee Resource Group membership has grown significantly following leadership inclusion interventions.

78%

EDI Score

The company achieved a score of 78% on its EDI metrics following targeted wellbeing and inclusion initiatives.

Gender-focused efforts: working to achieve a better gender balance
UK/Ireland, Italy, Japan regional DEI programmes underway
Defined focus areas include: Gender; Nationality, Ethnicity and Cultural Background; Multi‑Generations; LGBTQIA+; Disability and Neurodiversity

Articles

Global Media Relations – Contact Page

Hitachi Rail Products & Solutions

Railway‑Technology: Hitachi Rail launches its full suite of AI solutions

Role

Description

configuration control

systems analysis

change management

network capacity

problem management

technical documentation

Control receipt, identification, storage, and withdrawal of all supported configured items
Carryout systems analysis activities to support service delivery and service support
Record all requests for change and validate possibilities for configured items and network development
Support and develop ACMS by providing accurate details of configured items
Provide support for change management process, for changes to existing network
Understand the importance of configuration control and be capable of developing processes and managing equipment configuration for compliance with them
Work with the Service Desk providing updates of changes or future changes to support customer by way of notification
Co-ordinating / supervising work groups during planned work and faulting activities.
Manage network capacity to support existing and future business needs
Carry out Problem and Release management tasks to maintain minimum risk to existing and future services
Undertake equipment/system testing as required and within the limits of your agreed competency
Work with third party supplier when required to prevent network interruption and future failures
Support the O&M review and acceptance of designs for projects and bids
Write and update Service Centre Technical documents and Change Control documentation
Take part in Design Reviews, with particular attention to the impact of designs and works upon O&M services
Deputise for the Network Support Manager when required

Requirements

presentation

sql

unix

ip

mpls

problem-solving

Presentation skills
Have an understanding of operating system and application software, Microsoft systems, SQL and Unix would be an advantage
Strong knowledge of IP, SDH, PDH, MPLS/TP (MSN), MPLS ATM and RF networks
Experience of Transmission system Testing and Faulting
Have a strong understanding of IP, SDH, PDH, MPLS/TP (MSN), ATM and RF technologies to support the business and customers
Highly skilled at problem-solving

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

single-stage in-person interview at palestra or waterloo focusing on technical and behavioural competencies.

Visa Sponsorship

Information not given or found

Security clearance

some vacancies may require full security clearance; additional evidence may be needed per uk government guidelines.

Company

Overview

Culture + Values

Wa (Harmony): We need to show respect to our colleagues, our suppliers, our clients and our stakeholders. We show respect to earn respect.
Makoto (Sincerity): We should act with integrity in all we say and do, … we maintain fairness in all our dealings; our reputation is founded on how we go about our business.
Kaitakusha – Seishin (Pioneering Spirit): We lead with ambition, seeking new challenges; we are not afraid to be flexible and adapt to the changing needs of our business.

Environment + Sustainability

100% Emission

Scope 1 & 2 by 2030

Target to achieve complete elimination of operational greenhouse gas emissions.

40% Reduction

Scope 3 by 2030

Aims to reduce emissions across the entire value chain, including supply chain and product use.

12% Decrease

Scope 1 & 2 in FY22

Achieved a significant drop in operational emissions in the fiscal year 2022.

90% Lower

CO₂ in HS2 Fleet

Accredited with PAS 2080, demonstrating a major improvement in fleet efficiency.

Carbon neutrality across business sites by 2030
Carbon neutrality across entire value chain by 2050
Net-zero across value chain by 2050 and net-zero operations by 2030

Inclusion & Diversity

October 2023

DEI Global Committee Launched

The company established a global committee to oversee diversity, equity, and inclusion initiatives.

Membership Doubled

Employee Resource Group Growth

Employee Resource Group membership has grown significantly following leadership inclusion interventions.

78%

EDI Score

The company achieved a score of 78% on its EDI metrics following targeted wellbeing and inclusion initiatives.

Gender-focused efforts: working to achieve a better gender balance
UK/Ireland, Italy, Japan regional DEI programmes underway
Defined focus areas include: Gender; Nationality, Ethnicity and Cultural Background; Multi‑Generations; LGBTQIA+; Disability and Neurodiversity

Articles

Global Media Relations – Contact Page

Hitachi Rail Products & Solutions

Railway‑Technology: Hitachi Rail launches its full suite of AI solutions