Shop Service Coordinator

Description

• Coordinates with the CSA Department to meet their needs.
• Answer phones and receive requests for service and quotes.
• Passes on lead for work to other departments.
• Confirm with customer scheduling of work.
• Cover absences in other positions within the Service department as needed.
• Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
• Large emphasis on supporting supervisors from all departments in timely closing of service calls.
• Assist with incremental repair quotes.
• Assists in timecard entries.
• Order parts as required for both service shop and field service calls.
• Assist in the scheduling, routing and assigning work to service technicians.
• Opens and update invoices, work orders as needed.

Requirements

• Excellent organizational skills.
• Strong problem-solving skills and be detailed oriented with a high level of accuracy.
• Strong written and verbal communication skills.
• Proficient in the use of a computer and related software (Word, Excel, etc.).
• Basic math skills.
• Must be able to work in a dynamic, fast paced service environment.
• Ability to work with minimal supervision.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• High school diploma or (GED) equivalent, with college or trade school preferred.

Benefits

• Paid Time Off + 8 company-paid holidays
• Disability & Life Insurance Packages
• Employee Referral Program
• Tuition Reimbursement – available to FT employees with 1 year+ of service
• Safety and Wellness Program
• Medical, Dental, and Vision insurance options for employees and their families
• Competitive Retirement Plan

Training + Development

Interview process

Visa Sponsorship

Security clearance