Solutions Engineer (Automation, solutions, robotics)

Ensure stability and satisfaction after deployment

o Produces high-quality work, especially in configuration, documentation, and testing phases.

o Analyze customer requirements and business needs to design tailored technical solutions.

o Monitor solution performance and ensure it meets SLAs and customer expectations.

o Takes full responsibility for project outcomes, from kick-off to post-deployment support.

o Create and execute test plans to ensure solution functionality and performance.

Deliver high-quality, on-time, and on budget solutions deployments

o Escalates issues appropriately when needed.

o Serve as the primary technical point of contact during the implementation phase.

o Configure, install, and deploy solutions according to project specifications.

o Contributing to product roadmap discussions based on implementation feedback.

In this Solutions Engineer role, you will bridge the gap between complex technical products and customer needs. The role involves pre-sales support, technical consultation (design, architecture, and programming), product demonstration, and often post-sales implementation. The main goal is to support sales by ensuring not only that the solution is technically feasible but the right fit for the customers problem.

Deliver full implementation documentation for completed projects

Provide clear, complete documentation for clients and internal teams

o Participating in RFP/RFI responses.

o Ensure security, scalability, and compliance during deployment.

Enhance technical capabilities to support increasingly complex projects

o Develop or customize integrations using APIs, SDKs, or third-party tools.

o Train end users or customer technical teams on implemented solutions.

o Translate functional specifications into technical implementation plans.

o Manage project timelines, deliverables, and resources across multiple stakeholders.

o Produce and maintain accurate implementation documentation, diagrams, and user guides

o Document lessons learned and feedback for continuous improvement.

o Leading customer workshops or training sessions.

Successfully implement assigned projects

o Perform system validation and acceptance testing with customers.

Ensure smooth coordination between internal teams and the client during implementation

o Coordinate with product development, QA, support, and sales teams.

o Work directly with customers to gather requirements, explain solutions, and resolve issues.

o Collaborate with Solutions Architects, Sales Engineers, and Product Managers to validate solution design.

Deliver technical demos, proof-of-concept engagements

o Balances customer needs with product capabilities.

o Provide stabilization support during the post-deployment phase.

Provide feedback to improve future project delivery and product designs

o Effectively works across sales, product, engineering, and support teams to deliver cohesive solutions.

Design and deploy custom integrations

o Provide technical guidance and answer questions throughout the project lifecycle.

Maintain project status reports with weekly updates

Tailor solutions to meet unique environments and requirements

o Conduct project kick-off meetings, status updates, and post-implementation reviews.

o Quickly identifies root causes and applies structured approaches to solve technical or process issues.

Submit actionable feedback report to teams based on project experience

o Escalate critical technical issues to engineering with clear documentation and context.

o Ability to understand customer requirements and translate them into executable technical plans.

o Security: CompTIA Security+, CISSP (for industries with compliance needs)

Problem Solving & Troubleshooting

o Proactively communicates risks, blockers, and progress.

Complete advanced technical training courses

o Understands customer pain points and communicates solutions clearly, with patience and professionalism.

End-to-End Delivery Expertise

Receive technical certifications on core technologies

o Familiar with project methodologies and principles, GAMP, etc… (where relevant).

o Capable of managing full lifecycle: scoping, designing, deploying, testing, and supporting.

o Strong project coordination or light project management skills

o Comfortable working independently and in cross-functional teams

Minimal follow-up clarifications, critical issues, or complaints on solutions commissioned

o Project Management: PMP, PRINCE2, or Agile/Scrum certifications

o Earns credibility with customers and internal teams through consistency, transparency, and competence.

o Thrives in dynamic environments with frequent change.

Technical Acumen

Adaptability

Certifications (Optional)

o Cloud: AWS Certified Solutions Architect, Azure Solutions Engineer, or similar

o Writing custom scripts or automation tools.

o Skilled in managing timelines, milestones, and deliverables.

o Ability to customize and troubleshoot complex technical solutions.

o Able to “speak the language” of both business and technical stakeholders.

Attention to Detail

Solution-Oriented Mindset

Empathy & Communication

o Explains technical concepts to non-technical audiences.

o Customer-oriented mindset with the ability to build trust and credibility

o Excellent verbal and written communication

o Strong understanding of product architecture, integration methods, software, networking, cloud platforms, etc…

o Strong documentation and reporting skills.

o Strong problem-solving and analytical skills

Solution Implementation Excellence

o Stays current with emerging technologies, product updates, and industry best practices.

o Comfortable with shifting priorities and evolving customer needs.

o Familiar with project frameworks.

o Capable of translating complex technical information to business stakeholders

o Comfortable conducting discovery sessions and workshops.

o 3–7 years of experience in a technical role such as: Solutions Engineer, Project Engineer, Systems Integrator, Implementation Consultant, or similar Proficiency in

• Networking fundamentals (TCP/IP, DNS, firewalls, VPNs)
• APIs and system integrations
• Bachelor’s degree in a relevant field such as: Computer Science, IT, Electrical/Mechanical Engineering, Systems Engineering or equivalent work experience
• Preferred: Master’s degree or MBA (for senior or customer-facing enterprise roles)
• Cloud platforms (AWS, Azure, GCP) — certifications are a plus
• Scripting or light coding (e.g., Python, Bash, PowerShell)
• Database knowledge (SQL, NoSQL)
• Knowledge of industrial systems (ex: SCADA in manufacturing)

Minimal post-deployment issues