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Resident Services Associate
Dandara Living
Assist senior associate with resident services and community operations at Leodis Square.
8d ago
£27,202 - £27,202
Junior (1-3 years)
Full Time
West Yorkshire, England, United Kingdom
Onsite
Company Size
- Employees
Service Specialisms
Property Development
Construction
Design
Project Management
Consulting
Sector Specialisms
Residential
Build to Rent
Residential Letting
Residential Management
Community Living
Apartment Development
Shared Spaces
Tenant Security of Tenure
Role
What you would be doing
key issuance
maintenance logging
inventory management
amenity booking
portal updates
parking records
- Provide the highest level of customer service to our residents and guests at Leodis Square, representing Dandara Living as one of the first points of contact.
- Issue keys for new move-ins and manage key replacements as needed.
- Log maintenance issues and coordinate with the team to ensure timely resolutions.
- Update inventory feedback and ensure any issues are promptly addressed.
- Manage bookings for resident amenity spaces, including our communal lounges and event areas.
- Conduct move-in appointments, inventories, and meter readings for new residents.
- Assist with open days, resident events, and community-building activities.
- Collaborate with the wider team to cover additional shifts when needed.
- Assist with Parcelsafe deliveries and collections for our busy residential community.
- Conduct security walks as required to ensure a safe and secure environment.
- Update site-wide communications and the residents' portal with relevant updates.
- Handle resident and guest enquiries, ensuring timely and effective communication.
- Manage vehicle parking records and address any noise complaints, escalating where necessary.
- Compile and maintain inventories, perform mid-term inspections, and ensure all homes are well cared for.
- Keep communal spaces clean, presentable, and inviting for residents and their guests.
What you bring
health safety
microsoft office
booking systems
arla
irpm
coshh
- A strong understanding of health and safety requirements on site.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook, as well as experience with booking systems or databases.
- ARLA, IRPM, or COSHH qualifications are desirable, but training will be provided.
- 25 days holiday + option to purchase up to 5 extra days
- Life assurance x3 (with the option to extend to x4)
- Cycle-to-work scheme
- Health Assured Wisdom App
- Employee Assistance Programme (EAP)
- My Benefits discount platform – access to hundreds of discounts at UK retailers, gyms, restaurants, and more
- ££27,202 per year
- Quarterly recognition awards
- Health Hero digital doctor – 24-hour virtual medical support
- Employer matched pension scheme up to 5%
- Competitive parental leave
Information not given or found
Interview process
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Company
Overview
13,500 Homes
Properties Delivered
Dandara Living's parent group has delivered over 13,500 homes across the UK.
1.7M sqft
Commercial Space
The parent group has developed 1.7 million square feet of commercial and retail space.
3,000 Apartments
Units Managed
Dandara Living currently manages nearly 3,000 apartments in major UK cities.
Top-Two Ranking
Resident Satisfaction
All live sites rank top-two nationally on Homeviews for resident satisfaction.
- Recognised repeatedly at What House?, RESI, Love to Rent and Homeviews for design, management and resident care.
- Specialises in large-scale, communal-focused rental buildings with modern amenities in central, up-and-coming neighborhoods.
- Ambition is to become the UK’s largest build-to-rent operator while delivering affordable high-quality rental homes.
- We take pride in delivering high-quality homes that our customers love.
- Our people are our greatest asset.
- We are passionate about creating vibrant communities where people can thrive.
- We aim to be forward-thinking, embracing innovation and technology.
- Sustainability is at the core of what we do.
- We act with integrity and transparency.
2050
Net Zero Target Date
They aim to achieve net zero carbon emissions by this year, reflecting their commitment to combating climate change.
- They are committed to designing and building sustainable, energy-efficient homes.
- They use renewable energy sources wherever possible in their developments.
- They monitor and reduce the environmental impact of their operations.
- They incorporate eco-friendly technologies and materials into their homes.
- We aim to create an inclusive and diverse workplace.
- We strive for gender balance in all teams across the company.
- We are committed to offering equal opportunities to all employees and candidates.
- Our recruitment processes are designed to be fair and unbiased.
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