Description
security monitoring
package logistics
amenity booking
visitor management
leasing support
move coordination
Your schedule runs Friday through Tuesday, 2:30 PM to 11:30 PM, and you will handle a variety of front‑desk responsibilities, from greeting residents and managing deliveries to supporting leasing tours and resident events. You will also monitor security systems, oversee package and amenity logistics, and assist with move‑in and move‑out operations.
- Greet residents and guests with professionalism and warmth
- Announce visitors and manage deliveries carefully
- Maintain a calm, clean, and inviting lobby environment
- Support leasing tours and resident events with a polished front‑desk presence
- Conduct lobby checks for lighting, music, scent, and overall atmosphere
- Monitor building camera systems and logs for security
- Track vendor and contractor activity and follow access procedures
- Respond calmly to safety or privacy concerns
- Log and organize packages and deliveries using digital tools
- Track service requests and amenity bookings
- Support package room and inventory systems
- Manage visitor logs and maintain accurate resident preferences
- Prepare elevators and common areas for scheduled moves
- Notify Resident Manager of unscheduled move‑ins/outs
- Ensure smooth transitions with clear communication
- Welcome prospective residents and alert the leasing team
- Share branded materials and collect contact information
- Offer local tips, assist with events, and maintain bulletin boards
- Act as a trusted connector in the community
- Follow emergency procedures and stay calm under pressure
- Resolve service issues when possible and escalate as needed
- Follow up with residents to ensure satisfaction
- Keep the front desk clean and organized
- Participate in daily huddles and team updates
- Take on special assignments as requested
- Participate in learning, training, tuition and certification reimbursement, and internal advancement programs
Requirements
emotional intelligence
hospitality
crm
ms office
high school
heavy lifting
At Related Management, the front desk sets the tone for the entire building. As a Concierge at The Grand, a premier luxury high‑rise in DTLA, you will be the first impression for residents and guests, delivering polished, warm, and reliable service. The role is ideal for someone who enjoys helping people, staying organized, and creating a welcoming atmosphere.
- Model professionalism and emotional intelligence
- Possess 1–3 years of hospitality, customer service, or luxury‑property experience (preferred)
- Use basic digital tools such as logging systems, CRM platforms, email, and MS Office
- Lift up to 50 lb and stand for long periods
- Hold a high school diploma or equivalent
Benefits
Compensation is $24–$26 per hour plus an annual performance‑based bonus. The position requires a passion for excellent service, a professional demeanor, and 1–3 years of hospitality or luxury‑property experience (preferred). Basic digital proficiency, the ability to lift 50 lb, and a high‑school diploma or equivalent are also required.
Related offers generous paid time off (19+ days) and a customizable total rewards package that includes medical, vision, dental, life insurance, and an Employee Assistance Program. Additional perks include 401(k), FSA/HSA, mental‑health resources, fertility benefits, paid volunteer time with donation matching, and robust learning and training opportunities.
- Personalize service by remembering resident preferences
- Receive 19+ days of paid time off
- Customize total rewards including medical, vision, dental, life insurance, and EAP
- Access financial wellness perks: 401(k), FSA, HSA, employer‑paid life and AD&D insurance
- Utilize mental‑health resources like counseling
- Benefit from fertility support such as surrogacy and adoption assistance
- Earn paid volunteer time and donation matching
Training + Development
Information not given or found
